Since moving to Plusnet a few months ago my caller ID is not working. It worked with my previous supplier. Please can you help. Thanks
@MrsY its not an uncommon issue. Its a mismatch between the Plusnet and Openreach systems, the PN system shows it as active but the OR system doesnt!. The fix is for PN to temporarily disable it and then reenable it, which gets the two systems in synch. You can either wait for a staff member to pick up this thread and arrange it, or you could call customer services who should be able to do it.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
