Caller ID not working (still!)

nippersmum · ‎12-04-2023

I have been with Plusnet now for a couple of years and am pleased with the service but one thing which has never worked is Called ID. It is selected as a call feature but still does not work. Any ideas?

Townman · ‎22-08-2007

Sometimes it does not “take” into BT’s systems. Does the account indicate changes in progress?

You might try removing the option and later re-adding it. If that fails you need assistance from support, either here or phone in.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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