Caller Display
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Re: Caller Display
15-10-2012 4:49 PM
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Quote from: Ben Unfortunately we have no mechanism available for adding caller display as a permanent free feature.
Could you not replace the unit price of £0.99 by £0.00. This would make it a free service.
Re: Caller Display
15-10-2012 4:55 PM
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Re: Caller Display
15-10-2012 5:17 PM
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Re: Caller Display
15-10-2012 5:23 PM
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Re: Caller Display
16-10-2012 5:48 PM
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Their reply reads:=
We are pleased to be able to inform you that a member of our Customer Support
Centre has now escalated your Question [number 61058*** ]
for further investigation.
The following comment was added to the Question
Dear Mr ******
Thank you for your query. Regrettably we would be unable to offer anything other than our current products as they currently stand.
Oh, well back to BT and renew for another year then
PN just lost another customer with their "head in the sand attitude"
Re: Caller Display
16-10-2012 8:54 PM
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Re: Caller Display
16-10-2012 11:24 PM
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Re: Caller Display
17-10-2012 4:43 AM
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Quote from: maryf Well if they gave it to you I would want it too.
This is perfectly true, so it would be easier for them as suggested earlier, to charge a fee of 0.00p per month.
Seems odd to me, customers are clamering for this option but someone is obviously not listening.
To late for me now, I will have to stick with India for another 12 months
Re: Caller Display
17-10-2012 1:29 PM
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Edit:
Please don't think we haven't listened to customer's requests. We have, and these have been communicated back to the Propositions Team. However, Props need to ensure that any change is worth the loss of revenue by increasing customer satisfaction and if it is, it'll be done. However, changes like this are specced many months and possibly over a year before the change takes effect.
Re: Caller Display
17-10-2012 3:12 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Caller Display
17-10-2012 4:39 PM
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Quote from: Ben The Support Centre answer your tickets, they have no leeway to add anything to your account free of charge. If you're considering leaving, call up Customer Options who always have the power to work something out for you.
I can see no number listed for Customer Options on the Contact Us page, thats why I raised a ticket
Can you supply a number ?
Re: Caller Display
17-10-2012 4:47 PM
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0800 432 0200 or 0345 140 0200
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Caller Display
11-11-2012 7:57 AM
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Quote from: Ben Props need to ensure that any change is worth the loss of revenue by increasing customer satisfaction
It won't increase my customer satisfaction because I'm with BT for my phone line - entirely because they give me free caller display!
Re: Caller Display
11-11-2012 9:55 AM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Caller Display
11-11-2012 2:37 PM
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