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Caller Display

ReedRichards
Seasoned Pro
Posts: 4,927
Thanks: 145
Fixes: 25
Registered: ‎14-07-2009

Re: Caller Display

‎12-11-2012 8:02 AM

Calls diverted to my mobile when my phone had a fault were charged on my BT bill - which naturally got me rather annoyed as I had been promised there was no charge for this service.  They were refunded afterwards - but only after I complained.  So don't imagine Plusnet is necessarily worse than BT in this respect! 
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BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Caller Display

‎12-11-2012 9:27 AM

Hi - just to clarify, we may have made a special case to refund diverted calls during a fault in the past, but this is not something that's routinely offered and would only be considered in exceptional cases.
Message 32 of 33
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PeeGee
Pro
Posts: 1,217
Thanks: 84
Fixes: 3
Registered: ‎05-04-2009

Re: Caller Display

‎12-11-2012 4:25 PM

I switched from BT to Plusnet because the package was cheaper after including 99p for caller display. This will, of course, not be the case after 18 November (Plusnet increase) until 5 January (BT increase)  Sad However, I paid a 12 month advance rental, so will not be affected before renewal  Cheesy Cheesy
Just taking line rental costs (now, then 5 Jan or 18 Nov):

BT 14.60 then 15:45
Plusnet 12.99 then 13.99
or, 12 month line rental:
BT 10.75 then (not specified)
Plusnet 9.49 then 10.49
Obviously, I would prefer free caller display (as well as 1571, which I also use), but ...
Phil
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Message 33 of 33
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