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Caller Display, Voicemail and Plusnet Call Protect not working - really need help.

FIXED
Grafter
Posts: 26
Thanks: 3
Fixes: 1
Registered: ‎08-11-2019

Caller Display, Voicemail and Plusnet Call Protect not working - really need help.

None of these services are available to me although all have green lights on your website indicating that they are active. I really need these, particularly the first two and would be grateful if anyone could help.

Thanks, (and apologies if I have posted this twice).

5 REPLIES 5
Seasoned Hero
Posts: 5,505
Thanks: 1,875
Fixes: 56
Registered: ‎24-02-2012

Re: Caller Display, Voicemail and Plusnet Call Protect not working - really need help.

@molly8 Have these worked previously? Have you recently changed your telephone(s)?

John
Grafter
Posts: 26
Thanks: 3
Fixes: 1
Registered: ‎08-11-2019

Re: Caller Display, Voicemail and Plusnet Call Protect not working - really need help.

Have just changed from BT to Plusnet - using same phone(s) which previously had these services with BT and I was assured would be transferred to Plusnet.. 

Seasoned Hero
Posts: 5,505
Thanks: 1,875
Fixes: 56
Registered: ‎24-02-2012

Re: Caller Display, Voicemail and Plusnet Call Protect not working - really need help.

Ah, OK. Sorry for more questions, but when was 'just transferred'?

John
Plusnet Help Team
Plusnet Help Team
Posts: 8,115
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: Caller Display, Voicemail and Plusnet Call Protect not working - really need help.

Fix

Thanks for your post @molly8

It looks like the feature wasn't added on our supplier's end.

I've done this for you now and it should be up and running within the hour.

If there's anything else we can help with let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Grafter
Posts: 26
Thanks: 3
Fixes: 1
Registered: ‎08-11-2019

Re: Caller Display, Voicemail and Plusnet Call Protect not working - really need help.

Thank you very much, Matthew.  Seems fine now.