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Call Charges included in plan

measha06
Newbie
Posts: 4
Registered: ‎05-01-2023

Call Charges included in plan

I have unlimited UK telephone calls in my plan when we join on 19th. Can somebody tell me if like BT each call has a max of hour to be free or are any duration of calls free?

6 REPLIES 6
Gandalf
Community Gaffer
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Re: Call Charges included in plan

Inclusive calls are indeed only up to the hour 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MisterW
Superuser
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Registered: ‎30-07-2007

Re: Call Charges included in plan

Calls become chargeable after an hour. You can find the full details here https://www.plus.net/help/legal/residential-phone-tariffs/ it's under the ' how we charge for calls' section

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

measha06
Newbie
Posts: 4
Registered: ‎05-01-2023

Re: Call Charges included in plan

Thanks I cannot see the mention of an hour anywhere

measha06
Newbie
Posts: 4
Registered: ‎05-01-2023

Re: Call Charges included in plan

Does it apply to mobiles as well?

Gandalf
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Posts: 26,571
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Re: Call Charges included in plan

Yeah it applies to both mobile and landline calls 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
pjmarsh
Superuser
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Registered: ‎06-04-2007

Re: Call Charges included in plan

@measha06, if you expand the "How we charge for calls" section on the link @MisterW posted, you will have this at the bottom of that section:

Inclusive Call Length.PNG

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.