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Home phone number

18thman
Newbie
Posts: 2
Registered: ‎04-01-2023

Home phone number

I have just moved to Plusnet from bt and have received an email informing me that my home phone number is changing. Will someone from the Plusnet support team please contact me so that we can arrange to keep my original bt home phone number. 

Thank you 

 

4 REPLIES 4
Longliner
Seasoned Pro
Posts: 579
Thanks: 285
Fixes: 7
Registered: ‎22-10-2014

Re: Home phone number

Hello @18thman and welcome to the forums. To sort this out I suggest you call Plusnet despite the phone delays as the staff may take even longer to respond to this forum. Have your paperwork and username handy. Delay may hinder you keeping your old phone number.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Home phone number

Hi @18thman, I've just checked your account and can see that you called in yesterday regarding this and we're dealing with this for you, we should have an update within the next day or two so we'll keep you posted.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
18thman
Newbie
Posts: 2
Registered: ‎04-01-2023

Re: Home phone number

Thank you for your reply. Yes I phoned in and my request to change my phone number and it has been dealt with by Molly in Sheffield who was very helpful.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,453
Thanks: 536
Fixes: 93
Registered: ‎27-11-2020

Re: Home phone number

Glad to hear @18thman Let us know if we can do anything else for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team