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An error has occured

FIXED
Hooked
Posts: 5
Registered: ‎14-12-2020

An error has occured

On Tuesday 8 December I wanted to add Call Protect to my telephone account but I accidentally removed 1471 instead. 1471 was removed the same day but now when I want to add Call Protect and reinstate 1471 I get the message, "An error has occured  You cannot make any changes to your account while there is a phone order in progress and I can't change it."

Please could someone from Plusnet reset this for me.

Regards

Lynne R

5 REPLIES 5
Hooked
Posts: 5
Registered: ‎14-12-2020

Re: An error has occured

Hi everything is back as it was but I still can't add Call Protect because my account is still showing:-  "An error has occured  You cannot make any changes to your account while there is a phone order in progress" and I can't change it.

Please could someone from Plusnet reset this for me.

Regards

Lynne R

Plusnet Help Team
Plusnet Help Team
Posts: 450
Thanks: 59
Fixes: 28
Registered: ‎30-03-2020

Re: An error has occured

Fix

Hi there @LynneR I've raised a task on your account here for you: https://www.plus.net/wizard/?p=view_question&id=209545875

 Noor
 Plusnet Help Team
Hooked
Posts: 5
Registered: ‎14-12-2020

Re: An error has occured

Thanks for your help, it's much appreciated.

 

Lynne R.

Hooked
Posts: 5
Registered: ‎14-12-2020

Re: An error has occured

Thanks for your help, this issue has now been resolved.

 

Please can you ask the website team to check as the 'Call Features' page does not scroll like it should.

 

Regards

 

Lynne R

Hooked
Posts: 5
Registered: ‎14-12-2020

Re: An error has occured

This has now been fixed, thanks