cancel
Showing results for 
Search instead for 
Did you mean: 

Adding on Unlimited UK calls

FIXED
Bananas25
Hooked
Posts: 6
Thanks: 2
Registered: ‎23-09-2021

Adding on Unlimited UK calls

Hi,

Trying to add on Unlimited calls to UK landline and mobile to my account - however it is asking me to confirm a direct debit price that is too high and does not reflect the discounted contract price. I have seen from the forum that other meembers have had this problem and it is just the way the billing system works and you won't be charged a higher rate - is that still correct? Secondly it does not show the activation date which I have read is on the next billing date. My billing date is tomorrow the 25th but my question is if I activate it today will there be enough time for it to be activated tomorrow on my billing date or is there a cutoff point a few days before the billing date? Thanks.

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 21,377
Thanks: 7,278
Fixes: 1,225
Registered: ‎21-04-2017

Re: Adding on Unlimited UK calls

Fix

Hi @Bananas25 

I'd recommend going ahead with the call plan change as if you put it through today it'll be active when your next bill generates and any discounts you currently have on your broadband package won't change. 

Let us know if there are any issues though. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Bananas25
Hooked
Posts: 6
Thanks: 2
Registered: ‎23-09-2021

Re: Adding on Unlimited UK calls

Hi, thank you for your help Gandalf - I just thought I had better check since I didn't want to go ahead and have a nasty shock with either a big direct debit or a lengthy wait for activation.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 21,377
Thanks: 7,278
Fixes: 1,225
Registered: ‎21-04-2017

Re: Adding on Unlimited UK calls

No problem @Bananas25 makes sense. 

Let me know how it goes once you've put the change through.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team