Hi, my phone and broadband were switched to PN last week, I still cannot receive incoming calls on my old phone number despite support ticket stating my old number was retained. Please resolve urgently. The ticket number is 217542319. Thanks.
Hi @bblx21081, thanks for getting in touch and I'm sorry to hear the number you wished to retain doesn't look to be currently active. So we can take a look into this further for you please can you firstly confirm over private message the number you wish to retain.
I look forwards to hearing from you further.