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1571 Removal

aca1976
Newbie
Posts: 3
Registered: ‎08-10-2016

1571 Removal

Hi,

I have 1571 on my line. I've never requested it and have no option to remove it in my account. I need it removed. Can this be done please?

Thanks,

Andy
4 REPLIES
198kHz
Aspiring Champion
Posts: 3,516
Thanks: 437
Fixes: 13
Registered: ‎30-07-2008

Re: 1571 Removal

In the Member Centre. Login required -

 

https://www.plus.net/plustalk/index.php?page=wlr_add_call_features

Remember you are unique - just like everyone else
Highlighted
aca1976
Newbie
Posts: 3
Registered: ‎08-10-2016

Re: 1571 Removal

Yes thanks I've been there but I don't have voicemail ticked and I still have 1571.

I've read if this happening too someone else on these forums and someone sorted it for them.
198kHz
Aspiring Champion
Posts: 3,516
Thanks: 437
Fixes: 13
Registered: ‎30-07-2008

Re: 1571 Removal

Ah, OK. The Home Phone Control Panel does seem somewhat prone to error at times.

Someone will be along tomorrow to give the system a kick I have no doubt.  Smiley

Remember you are unique - just like everyone else
Plusnet Staff
Plusnet Staff
Posts: 2,156
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: 1571 Removal

Hello @aca1976

 

It looks like the voicemail feature was just enabled on the line itself, and not your account as well.

 

I've now placed an order to remove it for you. It should be gone within 24 hours.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff