Re: Lag on LoL Wilsor split off
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Re: Lag on LoL
15-11-2013 10:09 AM
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Edit: ah apparantly my IP has changed since last night, I guess that explains the graph, here is a new link with my changed ip
Quote <a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/89ec08e924075f30eba6ab319172b541.html"><img alt="My Broadband Ping - plusnet changed IP" src="http://www.thinkbroadband.com/ping/share-large/89ec08e924075f30eba6ab319172b541.png" /></a>
2nd edit:
ok my ip keeps changing, making these graphs pretty worthless. Here is another new one
Quote <a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/f401ef4d48fdfb8adda213f780bdbf10.html"><img alt="My Broadband Ping - plusnet 3" src="http://www.thinkbroadband.com/ping/share-large/f401ef4d48fdfb8adda213f780bdbf10.png" /></a>
Re: Lag on LoL
15-11-2013 11:11 AM
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There's definitely something wrong with your lien that I'd like to get to the bottom of. I'd quite like to arrange for an engineer to make a further visit (Boost Engineer). If you could pop an update on your ticket with your availability, that would be great.
Re: Lag on LoL Wilsor split off
15-11-2013 11:19 AM
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If I got some wrong either send a PM or use the Report to Moderator button and we will fix
Re: Lag on LoL Wilsor split off
13-03-2014 7:24 PM
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My issue has come back
To remind you of our story. We had a cheap Phicomm router that would provide everyone on the network with stable - (in terms of ping) LoL connections, which was great, but the router would randomly restart itself every hour or so, kicking everyone out of games for a good 5 minutes while it rebooted to re-establish the connection.
To combat this we requested an official plusnet router which had a solid connection (ie wouldn't drop) but the ping's were abysmal for playing LoL, so we swapped back to the Phicomm router for now.
Fast forward a few months and we're sick of the disconnects. We purchased a Billion 7800N router to try and have the best of both worlds, ie consistent low ping and no disconnects. It was fine for a bit, with a fast connection, but now I'm seeing ping spikes every 10 minutes of up to 300/400ms, basically the same problem the plusnet router had, but in bursts. This is really disappointing to me, considering the rave reviews on the router and how much I spent (over £100).
I've made sure I'm on a static IP, and done all the port forwarding rigmarole and presumably our upload is still uncapped?
But I'm really out of ideas now, and I want to try and act fast to get this sorted because if it doesn't get sorted I'm requesting a refund on the router (good old amazon) and going back to the phicomm
I have restarted a TBB graph for the new router and Im keeping an eye on it
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/603efd1ed56ddcc9be2431bda9b32440.html"><img alt="My Broadband Ping - Plusnet new router" src="http://www.thinkbroadband.com/ping/share-large/603efd1ed56ddcc9be2431bda9b32440.png" /></a>
I did a tracert to the LoL servers and got this:
Quote
C:\Users\Will>tracert 95.172.65.76
Tracing route to 95.172.65.76 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 454 ms 441 ms 461 ms lo0-central10.pcl-ag08.plus.net [195.166.128.189
]
3 469 ms 535 ms 468 ms link-b-central10.pcl-gw02.plus.net [212.159.2.19
0]
4 274 ms 253 ms 283 ms xe-9-1-0.pcl-cr02.plus.net [212.159.0.222]
5 373 ms 356 ms 418 ms ae2.pcl-cr01.plus.net [195.166.129.6]
6 42 ms 35 ms 35 ms xe-11-1-0.edge3.London2.Level3.net [212.187.201.
209]
7 42 ms 58 ms 42 ms ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
8 42 ms 42 ms 42 ms ae-81-81.csw3.Paris1.Level3.net [4.69.161.86]
9 42 ms 42 ms 42 ms ae-3-80.edge3.Paris1.Level3.net [4.69.168.134]
10 42 ms 42 ms 42 ms global-crossing-xe-level3.paris1.level3.net [4.6
8.63.230]
11 56 ms 50 ms 48 ms lag2.ar4.fra4.gblx.net [67.16.145.242]
12 51 ms 52 ms 51 ms internap.ethernet20-3.ar4.fra4.gblx.net [64.209.
103.178]
13 52 ms 52 ms 51 ms border2.po2-8g-bbnet2.fra002.pnap.net [95.172.67
.66]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * ^C
Re: Lag on LoL Wilsor split off
18-03-2014 3:54 PM
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Would it be possible to run a Wireshark Capture whilst the game is running so we can have a more in-depth look at things for you?
http://community.plus.net/library/windows/how-to-use-wireshark-windows-video/
Re: Lag on LoL Wilsor split off
20-03-2014 3:29 PM
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Hi there
I made some wireshark captures. Your video guide said to keep them short or the file size gets quite big
With that in mind I made 4:
'1' is during the patcher/log in
'2' is during the loading screen where I had quite high ping
'3' is just into the game, had quite good ping until towards the end
'5' is during a particularly bad spike of ping (500ms)
I cant seem to post them onto the forums here, so I uploaded them
'1' - http://www.datafilehost.com/d/587e58a1
'2' - http://www.datafilehost.com/d/b55077f3
'3' - http://www.datafilehost.com/d/3931c580
'5' - http://www.datafilehost.com/d/91a3f12a
Also I have noticed the lag in other games now too, specifically Rust and CS:GO, cant believe this new router hasn't helped the situtation
Cheers
Re: Lag on LoL Wilsor split off
21-03-2014 11:09 AM
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I'd expect these changes to take effect within the next 30 minutes. Can you let me know if you continue to have issues?
Re: Lag on LoL Wilsor split off
21-03-2014 2:01 PM
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Just played some games of CS:GO and LoL, and I was lagging horribly in both games. Not sure if the changes have gone through yet, but it's still just as bad.
Made another wireshark capture, this time it's CS:GO
http://www.datafilehost.com/d/0700340a
Cheers
Re: Lag on LoL Wilsor split off
25-03-2014 3:49 PM
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Re: Lag on LoL Wilsor split off
26-03-2014 3:59 PM
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I can do more tracert's or wireshark captures if you think it'll help you diagnose the problem
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