Re: Ongoing World of Warcraft issues - Page 8 - Plusnet Community

Ongoing World of Warcraft issues

Posts: 3

like right now cant even log any characters i have the issue everytime i try to play

Posts: 3

I have just got a new router that i'm about to set up now ill let you know if it makes a difference

Posts: 5,497

Thanks: 373

Fixes: 9

Wait on that. Just restart your current one?

Kelly Dorset
Ex-Broadband Service Manager

Posts: 29

Thanks: 6

@Kelly @Gandalf so finally the issues resurface. Had a couple of drop outs last night.

Now receiving the World Server is down message at 1932 on attempt to login (earlier log in and playtime was unaffected).

Following your instructions Kelly:

Your Public IPv4 is: 146.198.107.179

TRACEROUTE:
traceroute to 146.198.107.179 (146.198.107.179), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.400 ms 0.560 ms 0.725 ms
2 * * *
3 137.221.66.38 (137.221.66.38) 0.742 ms 0.823 ms 0.876 ms
4 137.221.77.72 (137.221.77.72) 0.679 ms 0.691 ms 0.695 ms
5 137.221.65.19 (137.221.65.19) 7.223 ms 7.233 ms 7.236 ms
6 137.221.79.32 (137.221.79.32) 7.433 ms 6.986 ms 7.009 ms
7 195.66.227.42 (195.66.227.42) 6.914 ms 6.930 ms 6.933 ms
8 core2-hu0-17-0-2.colindale.ukcore.bt.net (62.172.103.221) 8.308 ms 8.334 ms 8.359 ms
9 be11.pcn-ir01.plusnet.bt.net (195.99.125.137) 7.806 ms 7.835 ms 7.890 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:35:34 UTC
--------------------

TRACEROUTE:
traceroute to 146.198.107.179 (146.198.107.179), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.434 ms 0.583 ms 0.758 ms
2 * * *
3 137.221.66.38 (137.221.66.38) 0.806 ms 0.868 ms 0.955 ms
4 137.221.77.72 (137.221.77.72) 0.747 ms 0.752 ms 0.743 ms
5 137.221.65.19 (137.221.65.19) 7.248 ms 7.255 ms 7.255 ms
6 137.221.79.32 (137.221.79.32) 6.971 ms 6.927 ms 7.113 ms
7 195.66.227.42 (195.66.227.42) 7.066 ms 7.070 ms 7.075 ms
8 core2-hu0-17-0-2.colindale.ukcore.bt.net (62.172.103.221) 7.942 ms 7.998 ms 8.013 ms
9 be11.pcn-ir01.plusnet.bt.net (195.99.125.137) 7.848 ms 7.842 ms 7.883 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:35:34 UTC
--------------------

TRACEROUTE:
traceroute to 146.198.107.179 (146.198.107.179), 15 hops max, 60 byte packets
1 gateway Blizzard 0.424 ms 0.408 ms 0.458 ms
2 * * *
3 137.221.66.46 (137.221.66.46) 0.554 ms 0.573 ms 0.635 ms
4 137.221.78.72 (137.221.78.72) 0.886 ms 0.891 ms 0.889 ms
5 137.221.65.90 (137.221.65.90) 6.559 ms 6.564 ms 6.564 ms
6 137.221.79.32 (137.221.79.32) 6.374 ms 6.349 ms 6.317 ms
7 195.66.227.42 (195.66.227.42) 6.462 ms 6.475 ms 6.469 ms
8 core2-hu0-12-0-4.colindale.ukcore.bt.net (109.159.252.123) 7.350 ms 7.366 ms 7.360 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:35:34 UTC
--------------------

TRACEROUTE:
traceroute to 146.198.107.179 (146.198.107.179), 15 hops max, 60 byte packets
1 gateway Blizzard 0.432 ms 0.421 ms 0.538 ms
2 * * *
3 137.221.66.46 (137.221.66.46) 0.584 ms 0.611 ms 0.613 ms
4 137.221.78.72 (137.221.78.72) 0.855 ms 0.868 ms 0.868 ms
5 137.221.65.90 (137.221.65.90) 7.415 ms 7.430 ms 7.432 ms
6 137.221.79.32 (137.221.79.32) 6.353 ms 6.338 ms 6.526 ms
7 195.66.227.42 (195.66.227.42) 6.301 ms 6.323 ms 6.319 ms
8 core2-hu0-12-0-4.colindale.ukcore.bt.net (109.159.252.123) 7.654 ms 7.683 ms 7.702 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:35:38 UTC
--------------------

MTR:
Start: Thu Jul 19 18:35:34 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.5 2.1 0.4 16.9 5.1
2.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.38 0.0% 10 0.8 0.8 0.7 0.9 0.0
4.|-- 137.221.77.72 0.0% 10 0.7 0.7 0.6 0.8 0.0
5.|-- 137.221.65.19 0.0% 10 9.8 7.4 7.2 9.8 0.7
6.|-- 137.221.79.32 0.0% 10 7.0 7.0 6.9 7.1 0.0
7.|-- 195.66.227.42 0.0% 10 6.9 7.7 6.9 13.3 1.9
8.|-- core2-hu0-17-0-2.colindale.ukcore.bt.net 0.0% 10 8.4 8.2 8.0 8.4 0.0
9.|-- be11.pcn-ir01.plusnet.bt.net 0.0% 10 7.9 8.1 7.9 9.3 0.0
10.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0

19/07/2018 18:35:34 UTC
--------------------

MTR:
Start: Thu Jul 19 18:35:34 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 2.9 0.3 16.4 5.5
2.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.38 0.0% 10 0.5 0.8 0.5 1.9 0.3
4.|-- 137.221.77.72 0.0% 10 0.6 0.6 0.5 0.6 0.0
5.|-- 137.221.65.19 0.0% 10 9.2 7.3 7.0 9.2 0.7
6.|-- 137.221.79.32 0.0% 10 7.0 7.1 6.9 7.5 0.0
7.|-- 195.66.227.42 0.0% 10 7.0 7.5 6.8 12.8 1.8
8.|-- core2-hu0-17-0-2.colindale.ukcore.bt.net 0.0% 10 8.4 8.2 8.0 8.4 0.0
9.|-- be11.pcn-ir01.plusnet.bt.net 0.0% 10 7.8 8.0 7.7 9.0 0.0
10.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0

19/07/2018 18:35:34 UTC
--------------------

MTR:
Start: Thu Jul 19 18:35:34 2018 Blizzard 1.|-- gateway 0.0% 10 0.7 0.5 0.4 0.9 0.0
2.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.46 0.0% 10 2.5 1.2 0.5 2.7 0.7
4.|-- 137.221.78.72 0.0% 10 0.8 4.3 0.8 22.5 7.6
5.|-- 137.221.65.90 0.0% 10 12.5 7.2 6.6 12.5 1.9
6.|-- 137.221.79.32 0.0% 10 6.6 6.6 6.4 7.3 0.0
7.|-- 195.66.227.42 0.0% 10 6.4 7.9 6.4 21.1 4.6
8.|-- core2-hu0-12-0-4.colindale.ukcore.bt.net 0.0% 10 7.4 7.6 7.4 7.8 0.0
9.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0

19/07/2018 18:35:34 UTC
--------------------

MTR:
Start: Thu Jul 19 18:35:38 2018 Blizzard 1.|-- gateway 0.0% 10 0.4 0.5 0.3 1.3 0.0
2.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.46 0.0% 10 0.7 0.7 0.6 0.7 0.0
4.|-- 137.221.78.72 0.0% 10 1.8 18.0 0.8 103.2 36.8
5.|-- 137.221.65.90 0.0% 10 6.7 6.9 6.6 7.8 0.0
6.|-- 137.221.79.32 0.0% 10 6.5 6.5 6.4 7.0 0.0
7.|-- 195.66.227.42 0.0% 10 6.5 8.1 6.4 19.3 4.0
8.|-- core2-hu0-12-0-4.colindale.ukcore.bt.net 0.0% 10 7.6 7.5 7.3 7.8 0.0
9.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0

19/07/2018 18:35:38 UTC
--------------------

All I was trying to do was log in. Issues occured at approx 1932 tonight. Did not log last nights but it was probably about 1945/2000.

Posts: 5,497

Thanks: 373

Fixes: 9

@mov hang around one sec....

Kelly Dorset
Ex-Broadband Service Manager

Posts: 29

Thanks: 6

Staying put @Kelly

Posts: 5,497

Thanks: 373

Fixes: 9

@mov Reboot your router and try again for us?

Kelly Dorset
Ex-Broadband Service Manager

Posts: 29

Thanks: 6

@Kelly straight in this time. do you want the address and trace posted again?

Posts: 5,497

Thanks: 373

Fixes: 9

Yes please

Kelly Dorset
Ex-Broadband Service Manager

Posts: 29

Thanks: 6

Your Public IPv4 is: 81.174.168.82

TRACEROUTE:
traceroute to 81.174.168.82 (81.174.168.82), 15 hops max, 60 byte packets
1 gateway Blizzard 0.420 ms 0.413 ms 0.477 ms
2 * * *
3 137.221.66.40 (137.221.66.40) 0.579 ms 0.602 ms 0.670 ms
4 137.221.78.70 (137.221.78.70) 47.879 ms 47.908 ms 47.911 ms
5 137.221.65.90 (137.221.65.90) 6.700 ms 6.727 ms 6.728 ms
6 137.221.79.32 (137.221.79.32) 6.387 ms 6.389 ms 6.374 ms
7 LINX1.ukcore.BT.net (195.66.224.11) 7.243 ms 7.285 ms 7.283 ms
8 core2-hu0-3-0-5.southbank.ukcore.bt.net (62.172.103.131) 7.755 ms 7.972 ms 7.718 ms
9 * * *
10 411.ae1.central10.psb-bng04.plus.net (84.93.253.126) 7.409 ms 7.383 ms 7.433 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:48:13 UTC
--------------------

TRACEROUTE:
traceroute to 81.174.168.82 (81.174.168.82), 15 hops max, 60 byte packets
1 Blizzard Blizzard 2.066 ms 2.097 ms 2.150 ms
2 * * *
3 137.221.66.32 (137.221.66.32) 1.004 ms 1.169 ms 1.258 ms
4 137.221.77.70 (137.221.77.70) 0.582 ms 0.604 ms 0.609 ms
5 137.221.65.19 (137.221.65.19) 7.102 ms 7.120 ms 7.141 ms
6 137.221.79.32 (137.221.79.32) 6.937 ms 6.990 ms 6.985 ms
7 195.66.227.42 (195.66.227.42) 10.959 ms 10.620 ms 10.462 ms
8 core1-hu0-2-0-6.southbank.ukcore.bt.net (62.172.103.217) 8.117 ms 8.204 ms 8.218 ms
9 be10.psb-ir01.plusnet.bt.net (195.99.125.131) 8.091 ms 9.479 ms 9.610 ms
10 411.ae0.central10.psb-bng04.plus.net (84.93.253.122) 7.736 ms 7.860 ms 7.802 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:48:13 UTC
--------------------

TRACEROUTE:
traceroute to 81.174.168.82 (81.174.168.82), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.119 ms 1.162 ms 1.216 ms
2 * * *
3 137.221.66.32 (137.221.66.32) 0.826 ms 1.022 ms 1.085 ms
4 137.221.77.70 (137.221.77.70) 0.673 ms 0.691 ms 0.700 ms
5 137.221.65.19 (137.221.65.19) 7.209 ms 7.250 ms 7.255 ms
6 137.221.79.32 (137.221.79.32) 6.973 ms 6.928 ms 7.018 ms
7 195.66.227.42 (195.66.227.42) 11.072 ms 10.973 ms 10.820 ms
8 core1-hu0-2-0-6.southbank.ukcore.bt.net (62.172.103.217) 8.135 ms 8.287 ms 8.313 ms
9 be10.psb-ir01.plusnet.bt.net (195.99.125.131) 8.137 ms 9.312 ms 9.650 ms
10 411.ae0.central10.psb-bng04.plus.net (84.93.253.122) 7.775 ms 7.808 ms 7.756 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:48:13 UTC
--------------------

TRACEROUTE:
traceroute to 81.174.168.82 (81.174.168.82), 15 hops max, 60 byte packets
1 gateway Blizzard 0.893 ms 0.906 ms 1.011 ms
2 * * *
3 137.221.66.40 (137.221.66.40) 0.654 ms 0.689 ms 0.692 ms
4 137.221.78.70 (137.221.78.70) 1.188 ms 1.207 ms 1.209 ms
5 137.221.65.90 (137.221.65.90) 6.757 ms 6.789 ms 6.790 ms
6 137.221.79.32 (137.221.79.32) 9.703 ms 9.074 ms 9.036 ms
7 LINX1.ukcore.BT.net (195.66.224.11) 7.211 ms 7.398 ms 7.385 ms
8 core2-hu0-3-0-5.southbank.ukcore.bt.net (62.172.103.131) 7.885 ms 7.904 ms 7.900 ms
9 * * *
10 411.ae1.central10.psb-bng04.plus.net (84.93.253.126) 7.417 ms 7.402 ms 7.352 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:48:17 UTC
--------------------

MTR:
Start: Thu Jul 19 18:48:13 2018 Blizzard 1.|-- gateway 0.0% 10 0.7 1.2 0.3 8.3 2.4
2.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.40 0.0% 10 0.7 0.8 0.6 1.1 0.0
4.|-- 137.221.78.70 0.0% 10 0.9 4.8 0.8 23.7 7.6
5.|-- 137.221.65.90 0.0% 10 6.7 6.7 6.6 6.7 0.0
6.|-- 137.221.79.32 0.0% 10 6.4 6.5 6.4 6.8 0.0
7.|-- LINX1.ukcore.BT.net 0.0% 10 9.4 8.0 7.3 11.5 1.2
8.|-- core2-hu0-3-0-5.southbank.ukcore.bt.net 0.0% 10 10.7 8.2 7.7 10.7 0.9
9.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- 411.ae1.central10.psb-bng04.plus.net 0.0% 10 7.4 8.3 7.4 16.0 2.6
11.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0

19/07/2018 18:48:13 UTC
--------------------

MTR:
Start: Thu Jul 19 18:48:13 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 1.4 0.4 5.3 1.9
2.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.32 0.0% 10 0.8 0.8 0.7 0.9 0.0
4.|-- 137.221.77.70 0.0% 10 0.8 1.0 0.6 3.9 0.8
5.|-- 137.221.65.19 0.0% 10 7.2 7.2 7.2 7.2 0.0
6.|-- 137.221.79.32 0.0% 10 7.1 7.0 6.9 7.2 0.0
7.|-- 195.66.227.42 0.0% 10 7.0 7.1 7.0 7.2 0.0
8.|-- core1-hu0-2-0-6.southbank.ukcore.bt.net 0.0% 10 8.4 8.3 8.0 8.4 0.0
9.|-- be10.psb-ir01.plusnet.bt.net 0.0% 10 8.2 8.4 8.0 9.5 0.3
10.|-- 411.ae0.central10.psb-bng04.plus.net 0.0% 10 7.8 7.8 7.7 8.0 0.0
11.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0

19/07/2018 18:48:13 UTC
--------------------

MTR:
Start: Thu Jul 19 18:48:13 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 1.8 0.4 13.6 4.1
2.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.32 0.0% 10 0.8 0.8 0.7 0.9 0.0
4.|-- 137.221.77.70 0.0% 10 0.8 0.7 0.6 0.8 0.0
5.|-- 137.221.65.19 0.0% 10 20.1 11.6 7.1 38.0 10.1
6.|-- 137.221.79.32 0.0% 10 7.1 7.0 7.0 7.1 0.0
7.|-- 195.66.227.42 0.0% 10 7.0 7.0 6.8 7.1 0.0
8.|-- core1-hu0-2-0-6.southbank.ukcore.bt.net 0.0% 10 8.1 8.2 8.0 8.5 0.0
9.|-- be10.psb-ir01.plusnet.bt.net 0.0% 10 8.2 8.2 8.2 8.4 0.0
10.|-- 411.ae0.central10.psb-bng04.plus.net 0.0% 10 7.8 7.8 7.7 7.9 0.0
11.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0

19/07/2018 18:48:13 UTC
--------------------

MTR:
Start: Thu Jul 19 18:48:17 2018 Blizzard 1.|-- gateway 0.0% 10 0.4 8.7 0.4 81.6 25.6
2.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.40 0.0% 10 0.6 0.8 0.6 1.7 0.0
4.|-- 137.221.78.70 0.0% 10 0.9 1.6 0.9 6.3 1.6
5.|-- 137.221.65.90 0.0% 10 6.6 7.0 6.6 9.4 0.7
6.|-- 137.221.79.32 0.0% 10 6.6 6.5 6.3 6.6 0.0
7.|-- LINX1.ukcore.BT.net 0.0% 10 7.4 8.8 7.3 15.7 2.7
8.|-- core2-hu0-3-0-5.southbank.ukcore.bt.net 0.0% 10 8.2 7.9 7.7 8.2 0.0
9.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- 411.ae1.central10.psb-bng04.plus.net 0.0% 10 7.5 7.6 7.4 8.2 0.0
11.|-- 100.0 10 0.0 0.0 0.0 0.0 0.0

19/07/2018 18:48:17 UTC
--------------------

@Kelly there you go. In and using portals etc.

Posts: 6

Thanks: 3

Hi Kelly,

As requested, this has just happened for me at 19:45:

1. my IP is currently 91.125.45.163

2. Looking glass reports for my realm, Arathor, the following:

TRACEROUTE:
traceroute to 91.125.45.163 (91.125.45.163), 15 hops max, 60 byte packets
1 gateway Blizzard 0.403 ms 0.425 ms 0.519 ms
2 * * *
3 137.221.66.42 (137.221.66.42) 7.296 ms 7.324 ms 7.326 ms
4 137.221.78.70 (137.221.78.70) 0.842 ms 0.859 ms 0.852 ms
5 137.221.65.90 (137.221.65.90) 6.700 ms 6.726 ms 6.721 ms
6 137.221.79.32 (137.221.79.32) 8.250 ms 8.133 ms 8.098 ms
7 LINX1.ukcore.BT.net (195.66.224.11) 7.189 ms 7.206 ms 7.196 ms
8 194.72.16.115 (194.72.16.115) 8.001 ms 7.804 ms 7.797 ms
9 195.99.125.141 (195.99.125.141) 8.133 ms 8.195 ms 8.192 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:46:53 UTC
--------------------

TRACEROUTE:
traceroute to 91.125.45.163 (91.125.45.163), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.543 ms 0.692 ms 0.790 ms
2 * * *
3 137.221.66.36 (137.221.66.36) 0.625 ms 0.695 ms 0.753 ms
4 137.221.77.72 (137.221.77.72) 0.673 ms 0.683 ms 0.685 ms
5 137.221.65.19 (137.221.65.19) 7.218 ms 7.235 ms 7.254 ms
6 137.221.79.32 (137.221.79.32) 6.969 ms 6.986 ms 6.985 ms
7 LINX1.ukcore.BT.net (195.66.224.11) 7.798 ms 7.802 ms 7.802 ms
8 194.72.16.115 (194.72.16.115) 8.293 ms 8.305 ms 8.311 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:46:53 UTC
--------------------

TRACEROUTE:
traceroute to 91.125.45.163 (91.125.45.163), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.620 ms 0.728 ms 0.851 ms
2 * * *
3 137.221.66.36 (137.221.66.36) 0.820 ms 0.883 ms 0.951 ms
4 137.221.77.72 (137.221.77.72) 1.721 ms 1.727 ms 1.727 ms
5 137.221.65.19 (137.221.65.19) 7.238 ms 7.250 ms 7.254 ms
6 137.221.79.32 (137.221.79.32) 7.360 ms 6.995 ms 6.998 ms
7 LINX1.ukcore.BT.net (195.66.224.11) 7.824 ms 7.842 ms 7.855 ms
8 194.72.16.115 (194.72.16.115) 7.846 ms 8.329 ms 8.351 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:46:53 UTC
--------------------

TRACEROUTE:
traceroute to 91.125.45.163 (91.125.45.163), 15 hops max, 60 byte packets
1 gateway Blizzard 0.432 ms 0.447 ms 0.521 ms
2 * * *
3 137.221.66.42 (137.221.66.42) 0.584 ms 0.690 ms 0.702 ms
4 137.221.78.70 (137.221.78.70) 0.890 ms 0.920 ms 0.925 ms
5 137.221.65.90 (137.221.65.90) 8.328 ms 8.361 ms 8.370 ms
6 137.221.79.32 (137.221.79.32) 11.699 ms 8.894 ms 8.860 ms
7 LINX1.ukcore.BT.net (195.66.224.11) 9.014 ms 9.036 ms 9.033 ms
8 194.72.16.115 (194.72.16.115) 9.702 ms 9.725 ms 9.721 ms
9 195.99.125.141 (195.99.125.141) 9.747 ms 9.698 ms 9.699 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

19/07/2018 18:46:58 UTC
--------------------

MTR:
Start: Thu Jul 19 18:46:53 2018 Blizzard 1.|-- gateway                     0.0%    10    0.5   0.5   0.3   0.9   0.0
2.|--                         100.0    10    0.0   0.0   0.0   0.0   0.0
3.|-- 137.221.66.42               0.0%    10    0.7   0.7   0.5   0.7   0.0
4.|-- 137.221.78.70               0.0%    10    0.8   0.9   0.8   1.2   0.0
5.|-- 137.221.65.90               0.0%    10    6.7   8.7   6.6 21.4   4.6
6.|-- 137.221.79.32               0.0%    10    6.5   9.4   6.4 25.5   6.4
7.|-- LINX1.ukcore.BT.net         0.0%    10    7.6   9.0   7.3 18.7   3.4
8.|-- 194.72.16.115               0.0%    10    8.3   8.0   7.8   8.3   0.0
9.|-- 195.99.125.141              0.0%    10    8.9   8.4   8.2   8.9   0.0
10.|--                         100.0    10    0.0   0.0   0.0   0.0   0.0

19/07/2018 18:46:53 UTC
--------------------

MTR:
Start: Thu Jul 19 18:46:53 2018 Blizzard 1.|-- Blizzard             0.0%    10    0.6   0.6   0.5   0.8   0.0
2.|--                         100.0    10    0.0   0.0   0.0   0.0   0.0
3.|-- 137.221.66.36               0.0%    10    1.0   0.8   0.8   1.0   0.0
4.|-- 137.221.77.72               0.0%    10    0.6   3.3   0.6 26.4   8.1
5.|-- 137.221.65.19               0.0%    10    7.2 10.2   7.2 22.6   6.4
6.|-- 137.221.79.32               0.0%    10    7.1   7.8   7.0 14.1   2.1
7.|-- LINX1.ukcore.BT.net         0.0%    10    7.8   8.1   7.8 10.6   0.7
8.|-- 194.72.16.115               0.0%    10    8.1   8.2   8.0   8.4   0.0
9.|--                         100.0    10    0.0   0.0   0.0   0.0   0.0

19/07/2018 18:46:53 UTC
--------------------

MTR:
Start: Thu Jul 19 18:46:53 2018 Blizzard 1.|-- Blizzard             0.0%    10    0.4   0.4   0.4   0.5   0.0
2.|--                         100.0    10    0.0   0.0   0.0   0.0   0.0
3.|-- 137.221.66.36               0.0%    10    0.7   0.6   0.4   0.7   0.0
4.|-- 137.221.77.72               0.0%    10    0.6   3.2   0.5 25.7   7.9
5.|-- 137.221.65.19               0.0%    10    7.2 10.1   7.1 22.0   6.1
6.|-- 137.221.79.32               0.0%    10    7.0   7.7   6.9 13.5   1.9
7.|-- LINX1.ukcore.BT.net         0.0%    10    7.8   8.1   7.8 10.0   0.5
8.|-- 194.72.16.115               0.0%    10    8.4   8.3   7.9   8.5   0.0
9.|--                         100.0    10    0.0   0.0   0.0   0.0   0.0

19/07/2018 18:46:53 UTC
--------------------

MTR:
Start: Thu Jul 19 18:46:58 2018 Blizzard 1.|-- gateway                     0.0%    10    0.4   0.5   0.4   0.7   0.0
2.|--                         100.0    10    0.0   0.0   0.0   0.0   0.0
3.|-- 137.221.66.42               0.0%    10    0.6   1.2   0.6   5.5   1.3
4.|-- 137.221.78.70               0.0%    10    0.8   0.9   0.8   1.2   0.0
5.|-- 137.221.65.90               0.0%    10    7.7 11.0   6.6 40.9 10.7
6.|-- 137.221.79.32               0.0%    10    6.5   6.7   6.4   8.6   0.5
7.|-- LINX1.ukcore.BT.net         0.0%    10    7.4   8.9   7.4 18.5   3.3
8.|-- 194.72.16.115               0.0%    10    8.1   8.2   7.7   9.3   0.3
9.|-- 195.99.125.141              0.0%    10    9.6   8.4   8.2   9.6   0.3
10.|--                         100.0    10    0.0   0.0   0.0   0.0   0.0

19/07/2018 18:46:58 UTC
--------------------

3. I can log into Battle.net, but when I launch WoW, it gets as far as "Logging into server" and fails, returning me to the old WoW login screen (Username and password). In similar case, if it then logs me in, I can select a character, but then the splash screen hangs while loading me into the game, finally returning an error message to the effect of the realm being down (which it isn't for anyone else I know on the realm). Hope this helps!

4. I don't have wireshark at the moment.

Thanks for looking into this.

Posts: 5,497

Thanks: 373

Fixes: 9

@llamafarmer Restart your router and let us know?

Kelly Dorset
Ex-Broadband Service Manager

Posts: 14

Thanks: 7

Not sure if coincidental but I'm also having trouble loading in right now.

Posts: 5,497

Thanks: 373

Fixes: 9

@samwalton Restart router and let us know if that's better?

Kelly Dorset
Ex-Broadband Service Manager

Posts: 6

Thanks: 3

Kelly,

Worked fine this time; I'll keep an eye on it the next few days. Was anything changed, other than the IP, when I reset the router this time? Had tried this the other evening, to no avail.

We've been in this house a few years btw, and with yourselves! 🐵

Thanks again for looking into thesee queries.

Edited: when I ran looking glass again, it gave me a far longer list of EU WoW servers... clearly something has changed. And I have a new IP.