New Customer - High Latency/Ping Spikes - This is unusable

[#1]

After waiting 5 weeks for the broadband to actually get turned on - Its awful and unusable

Every 60-90 seconds huge lag spikes, making any gaming impossible, and im being kicked out of my work phone conferences aswell to top it off.

- Plugged into master socket

- Using ethernet to the PC

- Using ADSL filter provided with the modem cable provided

[#2]

Packet loss was between 4% and 12%