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Counter Strike Source ping high

titosfuneral
Newbie
Posts: 4
Registered: 02-04-2008

Counter Strike Source ping high

I just swapped into plus.net - and play a lot of CSS. However, my ping to the main clan server has doubled from under 20 to 40-45 on normal use. (It occasionally drops to 25 but it used to occasionally drop to 12) I see that CSS is in the list of prioritised games, so that's fine. Is there anything i can do to check where the ping problem is? (or if there even is a problem)
Oh and I've been lagged out a few times in the last few days.. pings of >999ms
6 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Counter Strike Source ping high

Hi there,
Welcome to PlusNet and Community Smiley
What this will probably be a case of is that interleaving will have been applied to your line as part of your migration.  Interleaving improves the level of stability on your connection, but causes your ping times to increase.
If you would like me to, I'll be more than happy to place an order to remove interleaving, which would be completed overnight.
titosfuneral
Newbie
Posts: 4
Registered: 02-04-2008

Re: Counter Strike Source ping high

that sounds good to me - do I need to send you my account details, or can you see that from the forums?
Is there going to be a big downside for streaming video? My other half watches sport on the internet.. (nothing else I'm worried about)
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Re: Counter Strike Source ping high

He can pick that up from the forum username, it's linked in our backend system to the customer details area.
Out of curiosity where is the server based and what pings do you get to these CSS servers?
212.159.6.233:27015
212.159.6.233:27035
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
titosfuneral
Newbie
Posts: 4
Registered: 02-04-2008

Re: Counter Strike Source ping high

The server is in the Bristol area.

As for the  plusnet servers:
212.159.6.233:27015     120-130ms
212.159.6.233:27035     60ms
So yes please.. de-interleave me!
I'll also run wireshark and see what I can find.
Firejack
Grafter
Posts: 921
Registered: 26-06-2007

Re: Counter Strike Source ping high

Quote from: titosfuneral
.....
Oh and I've been lagged out a few times in the last few days.. pings of >999ms
This is most likely from you being disconnected. Could be the case the training process for ADSL MAX has kicked in again since you switched ISP's. I experienced similar problems when I changed to ADSL MAX. If its still a problem after 10 days I'd raise it as a fault. Otherwise I can only suggest you are patient for the next 10 days until the training process has ended.
titosfuneral
Newbie
Posts: 4
Registered: 02-04-2008

Re: Counter Strike Source ping high

Quote from: Firejack
Quote from: titosfuneral
.....
Oh and I've been lagged out a few times in the last few days.. pings of >999ms
This is most likely from you being disconnected. Could be the case the training process for ADSL MAX has kicked in again since you switched ISP's. I experienced similar problems when I changed to ADSL MAX. If its still a problem after 10 days I'd raise it as a fault. Otherwise I can only suggest you are patient for the next 10 days until the training process has ended.

When I'm the only one? That would surprise me... I'm an admin on the server.
Actually I know it's not a disconnect, because it happens over a minute or two, with some interaction to the server in the meantime.
As for the training process.. I should have realised there was one in play.  Roll eyes