Upgraded from Fibre 500 to 900 and upload speed is unchanged

[#1]

At the beginning of December I decided to upgrade my full fibre from 500 to 900.

Prior to upgrading I was consistantly getting 480Mbps to 500Mbps download speed and 65Mbps to 70Mbps upload speed.

I am now getting 880Mbps to 920Mbps download speed (brilliant 👍), but still exactly the same 65Mbps to 70Mbps upload speed...

Why hasn't my upload speed changed even slightly? 🤷‍♀️

I have some very large files which frequently move up and down from the icloud, so quicker uploads was a big motivation for upgrading my package.

I spoke to an engineer before Christmas who told me I needed a new router, and I duly received a new Plusnet Hub Two which is identical to the one I already had!! I've swapped it over, and as I expected it has made no difference!

So I phoned Plusnet again today to ask if they could check if Openreach have correctly reprovisioned my upstream line profile. Which I was told they have. To the correct 115Mbps upstream speed to go with my Fibre 900...

They then basically told me that sorry there's nothing else they can do about it, and that upload speeds aren't guarrenteed!

I wouldn't mind so much if I had seen at least some increase to say 80-90Mbps, then I could accept that is what my line is capable of... But the fact it hasn't changed even slightly makes me strongly suspect something's not set correctly.

Both my computers are plugged directly into the router, using the cable suplied with the router for one and my own Cat 8 ethernet cable for the second.

Anyone got any ideas?

It's not the end of the world - but I am dissapointed, and had I known I probably wouldn't have bothered with upgrading. (Though I am now enjoying the download speeds...! 😋)

[#2]

Very likely your line has been incorrectly provisioned imho.

I recall @bobpullen resolved this case a few years ago.

https://community.plus.net/t5/Full-Fibre/Full-fibre145-speed/td-p/1923948 

[#3]

Not sure that an incorrect provision would be the case as the download speed here is correct.

[#4]

Yes. When I spoke to Plusnet yesterday I was told the my line is correctly provisioned (900/115), and then was told that there's nothing else they can do as it's not their end..... 

So, not the best service!

Basically just shrug shoulders and blame the customers equipment.

I've also tested my broadband speed on my iPhone using Wifi - and the upload speed is the same 65-70Mbps it has always been since I've had fibre. (Download not reaching the full 900Mbps because wifi instead of ethernet cable for computers. Best is about 650Mbps when phone placed next to router - which is fine as I don't mind if the wifi's a bit slower, that's why I plug my computers in, as they need and can use the extra speed.)

Friends & family's devices all agree - my upload speed hasn't gone up even in the slightest...

If it had gone up to something at least higher than the previous upstream cap (which I think was 75Mbps), then yes - maybe I need a better cable or something. But I do feel like I'm being fobbed off and not getting what I'm now paying for.

[#5]

Have you restarted the ONT and router?

[#6]

Hmmm.... 🤔

90% certain I have - but just to be sure I'll try that again.

Actually - just remembered that I had a power cut over Christmas, so it 100% has had a restart. But I'll do it again just to be sure as it's not been restarted since I connected my new Hub Two router...

Thanks!

[#7]

Turned both ONT & router off. Left for a minute then restarted ONT, followed by router a few mins later.

And........

Speedtest:  Download 860Mbps, and Upload still 70Mbps

So still no change! 🙄

[#8]

Have you seen this recent thread?

https://community.plus.net/t5/Full-Fibre/Upgraded-from-300-to-500/td-p/2033249 

How was this resolved for these two customers by @Leanne_T ?

Can I suggest you ask Plusnet to revert you to 550/75, test for a day, then provision your line again for 900/110 to see if it resolves your problem?  ie. Mimic what Bob had to do 2 years ago for one customer.