Upgraded from 300 to 500

[#1]

Hi, I upgraded from 300 to 500 & went live yesterday. Since upgrade my download speed has dropped to 150 & upload speed about 65. I’ve done a factory reset on my router. when i do a speed test, still reading 150 download.

[#2]

when i do a speed test, still reading 150 download

Is that a wired or a wireless speed test ?

[#3]

A wired test.

[#4]

Strange, the change to 65Mb upload would suggest that a change has certainly been made. I think you're going to have to call in and get someone to check what's happened

NB have you tried a different speed test , I usually find the Ookla speedtest.net reasonably accurate at the higher speeds

[#5]

Morning,

I have the exact same problem. Upgraded from 300 to 500 package and my download as gone done to 150 while my upload has gone up to 69.

I’ve tried the usual help options and connection refresh no luck.

To me it feels like the order bot hasn’t processed the upgrade correctly. 

Can someone from plusnet please DM me?

Thanks,

Andrew

[#6]

Morning @Andyuk 

Welcome to the community. 

Just to check, have you been in touch with our customer service team by text or calling since you posted on the community? 

When did you upgrade? 

Speak to you soon. 

Leanne. 

[#7]

Morning,

Yes, I’ve done the text based line checks and connection refresh options.

Checking my inbox, I upgraded on 17th December 2025. That’s the date on my “Your broadband product change is now complete” email.

Thanks

[#8]

Thanks @Andyuk 

I've dropped you a private message for some extra details

Leanne.