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Upgrade

FIXED
gemscl86
Newbie
Posts: 2
Registered: ‎31-07-2025

Upgrade

yesterday

Currently I am on the 500mbps plan, if I upgrade to the 900mbps what happens, does an engineer get re-sent out or do I just restart my router box, is there any downtime, etc?

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jab1
The Full Monty
Posts: 24,625
Thanks: 8,786
Fixes: 377
Registered: ‎24-02-2012

Re: Upgrade

Fix

yesterday

@gemscl86 A speed upgrade involves no engineer, and AFAIK, needs no action from you.

John
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Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Upgrade

yesterday

Moderator's note:
Thread moved from Broadband to Full Fibre

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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bmc
Seasoned Hero
Posts: 5,712
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Registered: ‎28-02-2017

Re: Upgrade

yesterday

@gemscl86 

Unless done at contract renewal it would require a new contract.

 

Brian

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Dan_the_Van
Superuser
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Posts: 4,859
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Registered: ‎25-06-2007

Re: Upgrade

10 hours ago

@gemscl86 

A point to consider: if you are using the supplied Hub Two, you won't see any improvement in download speeds on Full Fibre 900 over WiFi.

Depending on the WiFi adapter in your device and your distance from the Hub, you can expect real-world speeds of around 350 to 500 Mbps.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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