Upgrade to 70 mbps

[#1]

I'm on the FTTP trial and wanted to upgrade from 40 to 70 mbps and cancel my phone line. Super impressed with it so far.

I phoned up customer services on Friday who were super helpful at finding out the information and said the upgrade should be around 24 hours and that someone would phone about canceling the line.

From testing using the BT openreach through a wired connection the speed still seems to be the same and no one has contacted me about the landline cancellation. I've tried rebooting the router a few times

Just wondered if anyone on here could help?

[#2]

An upgrade of that sort would take place in the early hours of the next business day (not 24 hours) so should happen tomorrow.

[#3]

Hi there.

Apologies for the response you've received on your ticket.

I've updated your ticket now and moved it to my workflow so any replies will come back to me.

Anoush