Upgrade from 500 to 900 and download speed not changed yet
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11-03-2026 2:56 PM - edited 11-03-2026 3:06 PM
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Hi I just got email confirmation that my upgrade from 500 to 900 package is now LIVE but the speeds have not yet changed from the 500 package.
I Just turn the ONT off for a min but still no change with the download speeds only the upload speeds have increased.
Fixed! Go to the fix.
Re: Upgrade from 500 to 900 and download speed not changed yet
11-03-2026 3:11 PM
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Download speed measured how? Via Ethenet cable or Wi-Fi?
Re: Upgrade from 500 to 900 and download speed not changed yet
11-03-2026 3:14 PM
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Ethenet cable I think my profile needs adjusting ?
Re: Upgrade from 500 to 900 and download speed not changed yet
11-03-2026 3:21 PM
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Odd so my asus router in line speed test is showing around 950/112 but when running speedtests online it only shows upto 500. I wonder if i need to try a different cable from router to pc.
Re: Upgrade from 500 to 900 and download speed not changed yet
11-03-2026 3:31 PM
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Try restarting the router
Moderator and Customer
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11-03-2026 3:33 PM
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Not likely be a cable issue, do you have you QOS enabled?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upgrade from 500 to 900 and download speed not changed yet
11-03-2026 3:33 PM - edited 11-03-2026 3:34 PM
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Sorry I think I fixed it by disabling the Qos in my router
speeds online are now showing around 900 ... silly me.
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