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Upgrade from 500 to 900 and download speed not changed yet

FIXED
Stillgame2026
Grafter
Posts: 35
Thanks: 3
Fixes: 1
Registered: ‎05-03-2026

Upgrade from 500 to 900 and download speed not changed yet

Hi I just got email confirmation that my upgrade from 500 to 900 package is now LIVE but the speeds have not yet changed from the 500 package.

I Just turn the ONT off for a min but still no change with the download speeds only the upload speeds have increased.

6 REPLIES 6
pvmb
Seasoned Pro
Posts: 1,312
Thanks: 233
Fixes: 11
Registered: ‎12-02-2014

Re: Upgrade from 500 to 900 and download speed not changed yet

Download speed measured how? Via Ethenet cable or Wi-Fi?

Stillgame2026
Grafter
Posts: 35
Thanks: 3
Fixes: 1
Registered: ‎05-03-2026

Re: Upgrade from 500 to 900 and download speed not changed yet

Ethenet cable I think my profile needs adjusting ?

Stillgame2026
Grafter
Posts: 35
Thanks: 3
Fixes: 1
Registered: ‎05-03-2026

Re: Upgrade from 500 to 900 and download speed not changed yet

Odd so my asus router in line speed test is showing around 950/112 but when running speedtests online it only shows upto 500. I wonder if i need to try a different cable from router to pc.

Baldrick1
Moderator
Moderator
Posts: 14,069
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Registered: ‎30-06-2016

Re: Upgrade from 500 to 900 and download speed not changed yet

@Stillgame2026 

Try restarting the router

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Dan_the_Van
Superuser
Superuser
Posts: 4,599
Thanks: 2,900
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Registered: ‎25-06-2007

Re: Upgrade from 500 to 900 and download speed not changed yet

Fix

@Stillgame2026 

Not likely be a cable issue, do you have you QOS enabled?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Stillgame2026
Grafter
Posts: 35
Thanks: 3
Fixes: 1
Registered: ‎05-03-2026

Re: Upgrade from 500 to 900 and download speed not changed yet

Sorry I think I fixed it by disabling the Qos in my router Smiley speeds online are now showing around 900 ... silly me.