Upgrade between FTTP packages

[#1]

Be interesting to see if rebooting the ONT works here. I've wondered about this, the PON is a quasi broadcast system not a private line like an analogue landline, so requires a presumably randomly generated AES password to be sent by the ONT (at boot up?) upstream for use by the Openreach OLT. If something caused the password to be changed or lost at the OLT then the consumer's ONT wouldn't be able to decode their incoming data stream. (Indeed, the OLT wouldn't even be able to 'hear' the signals from the ONT)

Just my thoughts! 🤔

[#2]

but if you have a solid connection at the ONT, but the router - which is FTTP capable has a red light, the issue is between the those two items, or a fault with the router.

Not neccessarily, it can still be a BTwholesale circuit problem. That would be my guess in this situation, the upgrade has not completed properly and the BTw circuit needs rebuilding.

@joarm as has been suggested, you need to call support.

[#3]

Fair enugh, @MisterW - you know more about this than I do. Sorry for displaying my ignorance. 😁

[#4]

No problem. Its anecdotal , but there does seem to be a higher incidence of the BTw circuit problem with FTTP than there was with FTTC/SoGEA (VDSL). I guess that's because there was many fewer reprovisioning orders to change speeds and they only affected the DSLAM in the cabinet. Whereas with FTTP they (I assume) affect kit further upstream which needs remote re-configuration.

[#5]

So I called support, they say there is an problem at my local exchange and estimated time it will be back on is 6:41am tomorrow.
Still seems a strange coincidence and it's far from ideal that I have to work all day tethered to my phone, but what can I do.
Thanks everyone for trying to help.

[#6]

Still seems a strange coincidence

@joarm it does! It might be worth checking with any neighbours who are on FTTP (but not Virgin media) to see if their connection is not working.