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Ticket Kick

P11VLM
Newbie
Posts: 3
Registered: ‎24-11-2017

Ticket Kick

Hi, could someone have a look at my ticket -161829161.  I'm waiting on an external visit to connect the premises and would like to know if the visit is booked in yet?  Thanks!

4 REPLIES 4
P11VLM
Newbie
Posts: 3
Registered: ‎24-11-2017

Re: Ticket Kick

Could one of the support team look at the ticket I've raised thanks?Huh

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,349
Fixes: 1,603
Registered: ‎21-04-2017

Re: Ticket Kick

Hi there.

It looks like this is in hand with our FTTP Team.

They've escalated this with our suppliers and they'll be in touch when they've got more info.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
P11VLM
Newbie
Posts: 3
Registered: ‎24-11-2017

Re: Ticket Kick

the Fibre install is now complete both out and inside the premises and Im trying to speak with someone to understand why we cant move forward and complete the order????  Can anyone advise what happens next?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,349
Fixes: 1,603
Registered: ‎21-04-2017

Re: Ticket Kick

It looks like you've had a response onto your ticket and our FTTP team are investigating.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet