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Ticket 166887798

seamillcottage
Dabbler
Posts: 22
Registered: ‎23-01-2018

Ticket 166887798

I said originally that we didn't need to be in when the external work is done, but I would like to change my mind on that. I did add his information to the ticket but I haven't received a response. Can you confirm that this is in hand please?

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Gandalf
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Re: Ticket 166887798

The external work is usually done at any point up until the installation date for the internal work. I don't think we have an option to retrospectively request that our suppliers notify you when the external works is going ahead I'm afraid.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
seamillcottage
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Re: Ticket 166887798

This has moved on now, but when the engineer came on Feb 13th he said the telegraph pole had been downgraded and needed replacing before the installation could take place. We were supposed to be getting an update on 23rd February. That never came. I rang Plusnet of 27th (I think) and they said they could find no update from BT, which should have been done 2-5 days after the report was made by the engineer. .Plusnet said they would get onto it, and would update me again on March 6th. There is still no new telegraph pole, and I have again had no update on the situation. 

I am getting really fed up about this long wait, and as I will not be available between 22nd and 29th March, and my husband who will be here is a complete technophobe, I would really like to get this sorted before then, or certainly not between those dates.

 

I wonder if anyone can tell me what's going on please?

MatthewWheeler
Plusnet Help Team
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Re: Ticket 166887798

We've been advised the job has been passed to a survey team and a further update is due on the 12th.

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 Matthew Wheeler
 Plusnet Help Team
seamillcottage
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Posts: 22
Registered: ‎23-01-2018

Re: Ticket 166887798

Thank. Does this mean I get an update from Plusnet on 12th? Or will you get an update from BT on that date?

Gandalf
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Re: Ticket 166887798

We should receive an update from our suppliers on the 12th.

We'll update you as soon as we can after that date.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
seamillcottage
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Registered: ‎23-01-2018

Re: Ticket 166887798

Any news? The is taking forever!

Gandalf
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Re: Ticket 166887798

I'm calling our suppliers FTTP team now.

I'll update your ticket shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
seamillcottage
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Posts: 22
Registered: ‎23-01-2018

Re: Ticket 166887798

There should have been another update again today, but once again I have heard nothing, and nothing appears to have been done. Is BT EVER going to take any action on this? Or is it just that people who live outside a town are if no interest to them whatsoever?

seamillcottage
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Registered: ‎23-01-2018

Re: Ticket 166887798

STILL nothing. I am getting so fed up now. Some action would be good and some information would be appreciated.

Gandalf
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Re: Ticket 166887798

Sorry to hear that.

It looks like our suppliers are still awaiting traffic management to take place before the required work can happen because their network runs over a busy carriageway. We should know more by the end of the week.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
seamillcottage
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Posts: 22
Registered: ‎23-01-2018

Re: Ticket 166887798

We are waiting for a replacement telegraph pole. It is set VERYwell back from the road, which is a minor small coast road, and is quiet. I know this is not Plusnet's fault, but this was reported on 13th February, and the engineer who reported it told me at the time that as it is a simple replacement and no planning permission is needed, it should be done within about 10 days. It is now 5 weeks. The road is most certainly NOT a busy carriageway, and replacing a telegraph pole surely does not involve crossing any roads at all.

 

BT needs to listen to their engineer reports.

Anoush
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Re: Ticket 166887798

Thanks for the info.
I’ll ring our suppliers again when I’m in the office later today and I’ll post back.
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Gandalf
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Re: Ticket 166887798

Sorry I didn’t get a chance to work over the community forums today. I’ll look at this for you tomorrow.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
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Re: Ticket 166887798

Unfortunately our suppliers have advised us that your order is still with the planning team.

We've been advised to allow 5 working days for an update.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet