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Static IP Address carry over on Upgrade?

Kwak
Rising Star
Posts: 201
Thanks: 16
Registered: ‎05-11-2007

Re: Static IP Address carry over on Upgrade?

Hi Townman,

I'm looking to change from ADSL to full fibre and have a static IP, was googling what might happen and read this.

Is your explanation still the case - get to keep the static IP I've had for years? Should I (somehow) mention when ordering that I want to keep the static IP?

Thanks.

bmc
Seasoned Hero
Posts: 5,396
Thanks: 1,965
Fixes: 104
Registered: ‎28-02-2017

Re: Static IP Address carry over on Upgrade?

@Kwak 

The Static IP is assigned to the account, not the service received. You should automatically keep the address but it's always worth checking after you go live with Full Fibre.

 

There have been odd occasions where the address hasn't transferred but a phone call to PN as soon after the event as possible has sorted thigs out.

 

Brian

Kwak
Rising Star
Posts: 201
Thanks: 16
Registered: ‎05-11-2007

Re: Static IP Address carry over on Upgrade?

Thanks, just wanted to confirm.