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Speed decrease after signing for a new contract

Mustrum
Community Veteran
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Registered: ‎13-08-2015

Re: Speed decrease after signing for a new contract

One thing you could do is to locate the test socket, remove the two screws on the Master Socket, plug the router in and repost the help desk tab.

 

As you have only just upgraded it may be that you do not have a filtered master socket and your speeds could be limited by any extension wiring you have.

If you scroll down on your Help Desk tab you should see your username and other info.

kwikfix
Grafter
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Registered: ‎23-06-2007

Re: Speed decrease after signing for a new contract

Out of interest what should be expected in regards to "D/S noise margin"?

jab1
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Re: Speed decrease after signing for a new contract

OK, I only queried the Hub situation as it was showing a very short uptime, but you comment rules that out as a factor.

John
kwikfix
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Re: Speed decrease after signing for a new contract

I only have one master socket, my router goes in direct with no extensions & I have no phones plugged in so no filter.

jab1
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Re: Speed decrease after signing for a new contract

I would have expected it to be lower, maybe 6 - 8, but the increased level could be something to do with whatever is happening.

I would give @Mustrum 's suggestion a go too.

John
jab1
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Re: Speed decrease after signing for a new contract

You need a filter - unless it is a filtered socket, even with no phone attached.

John
kwikfix
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Re: Speed decrease after signing for a new contract

I basically have one socket with a phone socket (empty) and a socket that my router goes in directly.

 

jab1
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Re: Speed decrease after signing for a new contract

Which socket - a photo would be ideal?

Any markings on it?

John
kwikfix
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Re: Speed decrease after signing for a new contract

Well yes I can take a pic of the BT socket. I would re emphasise though that none of this is new equipment or new changes since my swap to fibre plus.

jab1
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Re: Speed decrease after signing for a new contract

Understood - but I'm just curious. 😀

John
kwikfix
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Re: Speed decrease after signing for a new contract

IMG_6056.jpg

jab1
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Re: Speed decrease after signing for a new contract

OK - it is a filtered socket, but maybe - if you have a 'dangly' filter - you could try it straight into the test socket, just to rule out a failing internal filter.

John
kwikfix
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Re: Speed decrease after signing for a new contract

By "test socket" do you mean the empty one below the occupied socket John?

Strat
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Registered: ‎14-04-2007

Re: Speed decrease after signing for a new contract

No, the one behind the faceplate.

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jab1
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Re: Speed decrease after signing for a new contract

Nope, @kwikfix - the one which is exposed if you unscrew those two screws and remove that bottom cover - there should be another socket behind that, into which you plug the filter, then plug your DSL cable into the corresponding socket on the end of the filter.

You was quicker than me, @Strat 😀

John