I'm back at my mums, where we have had nothing but trouble with PN since I talked her into singing up for FTTP based on my rock solid FTTC service.
We have been told by support that Open Reach are having issues from Chesterfield (where she is) as far north as York. Is there a service status page anywhere where I can monitor the incident? I know they used to provide one back in the day!
Yes, it seems to be that which is the cause of the problems.. I'm guessing something failed at about half five before they chance to replace it (or someone misread PM and AM?) hopefully I should be back tomorrow morning thanks!
An obscure issue in the BT network relating to Chesterfield and Edinburgh has been identified and resolved earlier today. That might or might not have contributed to your experience.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
