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Full fiber router

FIXED
Clitherow
Newbie
Posts: 2
Registered: 3 weeks ago

Full fiber router

I have received my new router today my service goes live on Tuesday but they sent the adsl one with the micro filter cable , do I just have to find a network cable to go into the wan port or is the internal config different
5 REPLIES 5
jab1
The Full Monty
Posts: 20,830
Thanks: 6,948
Fixes: 307
Registered: ‎24-02-2012

Re: Full fiber router

@Clitherow Which router is it? A Hub2 presumably, and it should have  an ethernet cable with it.

John
Clitherow
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Full fiber router

Yes router 2 but no red cable as in the install video but an rj45 to fj11 and a micro filter and a network cable cat5
jab1
The Full Monty
Posts: 20,830
Thanks: 6,948
Fixes: 307
Registered: ‎24-02-2012

Re: Full fiber router

The cat5e cable is the 'red-ended' one - it appears that they have run out of the coloured ones. The red ends were/are merely to make it more obvios which you inserted into the WAN port.

John
Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Full fiber router

Fix

@Clitherow   Welcome to the Plusnet Community Fora.

Unfortunately, it looks like you have been sent the wrong packaged version of the Hub. The FTTC versions are shipped with a DSL cable plus a yellow ended Ethernet cable, The FTTP versions come with no DSL cable but two Ethernet cables, one yellow ended, the other red. As @jab1 states, the cables are identical apart from the colour of the plugs.

Any CAT 5e or better Ethernet cable can be used.

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MisterW
Superuser
Superuser
Posts: 17,504
Thanks: 7,099
Fixes: 491
Registered: ‎30-07-2007

Re: Full fiber router

Unfortunately, it looks like you have been sent the wrong packaged version of the Hub

either that or @Clitherow s order is for Fibre and not Full Fibre ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.