If the number is active with another provider, I'm afraid we wouldn't be able to port this on to an active line of ours.
Did you provide the number to us upon signup? As we should have been able to port this over to us as part of a provide order on the migration.
If the number was stopped, it's possible we'd be able to obtain the number, however we unfortunately would not be able to guarantee this and there would also be a renumber charge of £36.63
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