PPP LCP Send Termination Request [User request]

[Browni]

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@Kevin wrote:

You must be sitting on top of the cabinet with those speeds!:shocked:

Yours is the Hub One version which uses slightly different firmware.

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Not qiute sitting on top of it but close! 283.7m

It was the Hub One you mentioned in your post, hence my reply.

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@Kevin wrote:

Does anybody know if is possible to change a HH5 to a Hub One?

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Sell the HH5 on ebay and buy a Hub One?

[geffers]

Sell the HH5 on ebay and buy a Hub One?

Thought the HH5 and Hub 1 were the same - though having said that BT give out a wee bit or the connection to passing customers.

Geffers

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[jamesanstee]

My home hub 5 only stays connected for 12 days at a time don't know why it does that my older HH5A did the same thing even with a stable line.

[SteveA]

And this is mine:

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ64721019
3. Firmware version:	Software version 4.7.5.1.83.8.226 Last updated 11/02/17
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 06:52:56
6. Data rate:	7865 / 46447
7. Maximum data rate:	7865 / 48044
8. Noise margin:	6.1 / 5.6
9. Line attenuation:	34.7 / 24.1
10. Signal attenuation:	34.2 / 22.2

So same H1 firmware version - just a later date as its only been online for a couple of weeks.

[Browni]

The 5a's are renowned for rebooting every 14 days, fortunately the Hub One didn't inherit this 'feature.'

[DS]

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ644*****
3. Firmware version: Software version 4.7.5.1.83.8.226 Last updated 22/12/16
4. Board version: Plusnet Hub One
5. DSL uptime: 3 days, 07:49:47
6. Data rate: 2001 / 25405
7. Maximum data rate: 2210 / 24591
8. Noise margin: 7.1 / 6.0
9. Line attenuation: 31.8 / 27.3
10. Signal attenuation: 31.9 / 24.7
11. Data sent/received: 1.4 GB / 60.3 GB

21. Firewall: Default

23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

Browni might not be seeing these, but the uptime is low.....

And he's on a static IP 81........

So possibly the question should be who's on a static and do they see the error in the subject heading.....?

And @snadge and myself both find we have to reboot our PNH1's every 14 days or so as anything connected to it starts to crawl.....

[SteveA]

So possibly the question should be who's on a static and do they see the error in the subject heading.....?

I'm on Static and get it - had it earlier today when it looks like the actual line went down

[ejs]

I think everyone will see the log message in this thread's subject line whenever their connection drops - it's a standard log message. The "User request" part indicates that something killed the pppd process. So probably what happens is that something in the firmware detects that the underlying DSL connection is down, and kills the pppd process. Unfortunately it writes a log message about the DSL being down after it has terminated the PPP, rather than before.

A disconnection once every few days is not going to be considered a fault. It probably would not be worthwhile attempting to determine the exact cause of such infrequent disconnections.

[Kevin]

I'm on static too.

BT were supposed to have fixed the re-booting, but that was people having multiple ones per day. There is obviously an underlying bug which is activated by some lines/noises/dslams or something. Because some HH5's do, some don't and ditto for Hub ones....

[DS]

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@SteveA wrote:

I'm on Static and get it - had it earlier today when it looks like the actual line went down

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Well that solves that then!! :)

But @jamesanstee is using a 5b, I didn't think they worked on PN.....?

edit. regarding the user request, I can confirm it also happens on 51. 52. and currently 146. IP ranges (though dynamic here).

[Kevin]

You are probably correct ejs, it's just that I hate not having solutions for things. (I fix stuff for a living).

There'll be an answer somewhere......  :crazy:

[jamesanstee]

The HHB Type B does work with plusnet , also have static IP in the 195 range

[DS]

Could have sworn that PN have stated they don't, but hey ho :)

[Kevin]

@Browni I thought I was that distance from cab as well, so have just asked for the GEA test in that other thread.

Maybe it *is* a line quality thing and the HH5/Hub One chipset thing??

[Anoush]

Just running the test now...

And, here it is:

GEA Test Detail
Circuit ID	NA	Service ID	BBEU####################

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	68.9 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	376.0
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off