This is now nine days without broadband. I've been told it's a 'major outage', but that's it! No further details. The Plusnet Question page is just the odd bit of jargan, and the Question being on hold or released. What the point of telling me to go there when it doesn't tell me anytihng is I don't know.
I've made three phone calls, and again no information apart from telling me Openreach don't work weekends (unbelievable), and a lot of vague possibilities with little onus on going to find out. In fact on the last call the person got all huffy as I was trying to explain they cannot access my router.
I get if there is an issue then it needs to be resolved. However, Plusnet's 'award winning' customer service needs to actually keep their customers properly informed as to what's going on.
