New Fibre installation

[#1]

Good morning, I have just transferred my broadband from BT to Plusnet, it all appears to be working to a degree, but I am only getting 90mbps download, 90mpbs upload when I requested and this is confirmed in my account, I should be getting 900mbps download, and 120mbps upload.  I am only about 200 meters from the exchange as it is at the top of my road.  I had no problems with this when I was with BT, constantly getting more than 900mps and over 120mbps up.  I've tried re-setting the router, re-setting the ONT, to no avail.  I am using the supplied plusnet Hub 2, which is identical to the BT hub 2.  Also, regardless of how I set up my computer using windows, etc, Norton Antivirus package I have with Plusnet reports my broadband as a public network and not a private network.  I have always been extra careful with my network, due to other devices on it, it has always been set up as a private network, the settings on my PC haven't been changed since going to Plusnet.  Can someone please help me?  The text help will not work on my mobile phone, so cannot contact support without sitting on the phone, which I really don't want to do at this time, as I work full time.

Thank you in advance.

[#2]

@djjohhnyjetson 

but I am only getting 90mbps download, 90mpbs upload when I requested and this is confirmed in my account

I'm not sure what you mean by 'confirmed in my account' can you explain what you mean ?

Only getting 90Mb up and down sounds suspiciously like a faulty/icorrect cable between the ONT and router

I am only about 200 meters from the exchange as it is at the top of my road

Distance is irrelevant for Full fibre, speed doesnt degrade over distanace

Norton Antivirus package I have with Plusnet reports my broadband as a public network and not a private network.  I have always been extra careful with my network, due to other devices on it, it has always been set up as a private network, the settings on my PC haven't been changed since going to Plusnet.

The wireless network name is different and so you will need to define the new network as Private. In actual fact a network defined as Public is more secure than private, since it prevents access from one device to another.

[#3 · Accepted solution]

Hi @MisterW 

I seem to have resolved the issue, the PSU for the router seems to be faulty, I've plugged in my old BT Hub 2 power supply, and the wan connection is now 1gbps, so it seems as the ONT only see the connection between the router and the hub being a max of 100mpbs, it restricted my access to 100mpbs max.  The cable was not incorrect, or faulty, as I have been using this on my old BT connection, it is a CAT7 ethernet cable, it has served me well for the last 4 or so years, so didn't feel the need to change it.  Done a speed test, getting approx 947mbps, so it seems to be fixed.  Does seem strange that a PSU will affect a network hub inside a router, when the router appears to be working fine.

The meaning by I should be getting 900mbps in my account, is when I log into my Plusnet account and check what I requested as far as a broadband service is concerned, I ordered 900mpbs broadband.  

I don't use wireless when connecting my PC to the network, so the network settings have not changed.  It is set as private in Windows, but Norton still insisited it was a public network.  Cannot change Norton's mind on this, I need my network to be a private one, due to devices that are on it, I need them to talk to each other.  I've just confirmed my settings in Windows are Private, so we will see what Norton does with this.

Thanks for the reply anyways.

[#4]

@djjohhnyjetson 

The meaning by I should be getting 900mbps in my account, is when I log into my Plusnet account and check what I requested as far as a broadband service is concerned, I ordered 900mpbs broadband.  

Sorry, I thought you meant that your account was showing 90Mb, I misunderstood what you were saying.

Does seem strange that a PSU will affect a network hub inside a router, when the router appears to be working fine.

It does! I wonder whether the router had not detected the cable correctly and it was just the power cycle that sorted it ?

I don't use wireless when connecting my PC to the network, so the network settings have not changed.  It is set as private in Windows, but Norton still insisited it was a public network.

Even though its a wired connection, Norton MAY have detected that the IP address & gateway/DHCP server MAC address has changed and so its a different network. How you set Public/Private in Norton I've no idea I'm afraid...

[#5]

@djjohhnyjetson 

Just for information - the Full Fibre cable does not go to the FTTC Cabinet. It runs all the way back to a main Internet Exchange. If you run a check, you might find you are now on a differnet Exchange to your original historic one.

There are currently about 4,600 Exchanges but only around 1,000 main ones. OpenReach plan to shut all the small exchanges over the next 20 off years.

Brian