Missing FTTP Availability Query – Block 16 Winton Circus, KA21 5DA (Shared MDU Wayleave)

[#1]

Hi Plusnet Support Team,

I am writing to request that a staff member raise an Openreach Wholesale (ORW) FTTP / Address Database Query regarding a missed block in a Multi-Dwelling Unit (MDU).

The Situation:

• Location: Winton Circus, Saltcoats, KA21 5DA.

• Building Layout: The property is a single building consisting of 16 flats across two main door/stairwell numbers: 15 A–H and 16 A–H.

• Wayleave: A full wayleave agreement covering all 16 flats was granted and processed by Openreach.

• The Issue: Openreach engineers recently visited and successfully installed/activated Full Fibre (FTTP) for all 8 flats in 15 (A–H). However, 16 (A–H) was not completed, and all flats in 16 are still showing as unavailable for FTTP on Openreach/Wholesale systems despite sharing the exact same building and wayleave.

Could a forum staff member please submit an address/availability check ticket with Openreach planning to investigate why Block 16 was omitted and when it will be updated on the database?

Thanks in advance for your help!

[#2]

@JC121067 

Not always a good idea publishing your address on a public form.

This form might prove useful; https://www.openreach.com/forms/fibre-broadband-availability---customer-form 

The Openreach checker  https://www.openreach.com/ for your address says "We’ll be building in this area in the next year"

[#3]

Hi Dan - thanks very much for the reply.

The address I have posted is for the building, not for my individual address within the building.

I have already completed the form you sent a link to, emailed the MDU contact who dealt with the wayleave and even sent an email to Openreach CEO office,

I am about out of options, my last straw that I am clutching at is to get Plusnet to help by contacting Openreach with the details in my original post.

Really at the end of all my options.

[#4]

@JC121067 

There maybe technical reasons why Full Fibre was not added to your block; after checking other addresses for postcode KA21 5DA your block seems to have been left out.

Was the Openreach CEO of no help, as usually they are.

@Leanne_T 

Is someone able to help ?

[#5]

sent the email to Openreach CEO office a week ago, no response as yet.