Losing fixed IP on package change?

[#1]

I was just about to upgrade to full fibre and I have a fixed IP I have had for years. I am getting conflicting information as to whether I would keep the IP or lose it.

One person on customer support said I would lose it by switching packages and the other said I would not lose it because it is tied to the account and not the package.

Has any one else been through the same process?

[#2]

The second agent was correct.

[#3]

Thanks for that, I am just waiting for written confirmation from the tech dept.

If I cant keep the IP I do not want to upgrade and will start looking for a new provider.

[#4 · Accepted solution]

@g0uex You DO keep the fixed IP if you upgrade, I can promise you.

[#5]

All confirmed in writing and the order has been reactivated.

Thanks for the quick response.