Just moved from Vodafone - disappointed

[#1]

Don't get me wrong, the speed (900/100) is great. But that's about all.

I'm using my RT-BE88U, which served me well with vodafone.

My little list to work through:

1. Ping has shot up from 4 to 14ms

2. Can't ping my router from the internet - was told that would work.

3. No IPv6 - I was told this was easy to set up but now I find it's not even available.

4. Can't use my home VPN to access my servers at home. I'm totally blocked in. Was told Plusnet don't block ports.

5. DDNS (no-ip) doesn't work.

I'm thinking of cancelling, any reason not to?

[#2 · Accepted solution]

@Ripshod 

2. Can't ping my router from the internet - was told that would work.

That shouldnt be a problem as long as your router will accept ping from WAN. I use the thinkbroadband BQM which pings my router

3. No IPv6 - I was told this was easy to set up but now I find it's not even available.

Where did you get the info that it was easy to setup. It isnt currently available , it will be in the near future...

4. Can't use my home VPN to access my servers at home. I'm totally blocked in. Was told Plusnet don't block ports.

DDNS (no-ip) doesn't work.

Correct, PLusnet dont block ports. Some older accounts have a 'Broadband firewall' option which can be used to block ports. Recent accounts dont have that facility, so no ports are blocked. I use a Wireguard VPN to access my network remotely

[#3]

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@Ripshod wrote:

I'm thinking of cancelling, any reason not to?

---

Yes - you would be hit with massive ETC's

[#4]

@Ripshod 

Although IPv6 is not yet available, PN are running a trial to get things sorted behind the scenes.

You can find the latest update in post #162 (page 11) here

https://community.plus.net/t5/IPv6-Trial/IPv6-Trial-Update/td-p/2006834

Brian

[#5]

No cooling off period?

[/RANT]

Most of my problems solved though.

Strangely my built-in DDNS client won't update the noip servers.

I can't use wireguard to access my home network. OpenVPN is fine though.

Ping is now working, TBB updating again.

Only thing now is to get tunnelbroker working again (been a while)

[#6]

The cooling off period starts from acceptance of your order, not the start of service.

[#7]

That's a downer.
Kinda decides it for me. I'm getting the service back to just about what it was. No rush, I'll iron out the wireguard and tunnelbroker stuff over the next few days.
Native IPv6? I can live without it, I was with vodafone and on their forums for the failures and the final birth of their dual stack implementation. Like, reliving the past
Thanks to everyone who responded.

[#8]

Best guess about Wireguard is that something about the configuration uses the previous Vodafone configuration.

If you set up a new connection from scratch it will be fine.

With ping I guess there will be peering differences between Vodafone and Plusnet (BT).

I find 8.8.8.8 is 3ms

I believe Vodafone has quite a lot of regional peering wich may explain the observed differences.

[#9]

This wireguard issue is the only thing that's currently giving me a headache. I've built a new profile and added it to my phone - all I get is handshake timeouts. Correct port (51820) and IP via noip.

I can connect fine over the local network but get the timeouts over WAN. I've checked the port isn't forwarded for other purposes. The port is correct, just no go. Even tried the MTU (went down to 1280) but that makes no difference. I can use OpenVPN and get access to my servers at home but it doesn't give access to my router.

Puzzling 🤔

[#10]

This wireguard issue is the only thing that's currently giving me a headache. I've built a new profile and added it to my phone - all I get is handshake timeouts. Correct port (51820) and IP via noip

I can connect fine over the local network but get the timeouts over WAN

That sounds like a firewall configuration issue on the router. Its not a general Plusnet problem, I use wireguard.

[#11]

@Ripshod 

What is terminating the WireGuard session?

It sounds like you have the Plusnet Hub port forwading to something running Wireguard.

[#12]

I'm using my RT-BE88U, which served me well with vodafone.

@markhawkin I'm assuming its directly on th RT-BE88U , its capable of being configured with a Wireguard server

[#13]

@Ripshod 

has the ddns caught up with your plusnet/bt public IP Address change?

[#14]

@Dan_the_Van as I stated earlier:

"Correct port (51820) and IP via noip"

I've come to the conclusion the only reason wireguard was working on vodafone was that it had fully implemented IPv6 - perhaps if i'd used ipv4 only it would not have worked there either. I have tunnelbroker setup and working. Gong to export another config later and give it a final go.

[#15]

To close this thread I'll just say that enabling IPv6 did the trick. I now have wireguard connecting again and full access to the router and my servers, and internet connectivity with pi-hole filtering the ads.

Happy bunny, but one who's waiting for proper dual-stack. 😎