Issues with full fibre

[#1]

We recently upgraded to 500 full fibre and the last couple of days have been having issues with the signal. If we do a speed test it can drop all the way down to 7 Mbps for the download speed. What is going on?

[#2]

@gamble12 

Are you doing these speed tests using a device connected by ethernet cable to the router, or on a WiFi device?

Ethernet cable gives a far more reliable result, and will enable people to help localise the problem.

[#3]

Moderators Note

This topic has been moved from Broadband to Full Fibre

[#4]

Hey there @gamble12 and sorry for the delay in getting back to you. There are only a few of us on the forums at the minute so we are being stretch out. What's the speed been like since Friday, any better?