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Issues with full fibre

Posts: 8
Registered: ‎26-01-2022

Issues with full fibre

We recently upgraded to 500 full fibre and the last couple of days have been having issues with the signal. If we do a speed test it can drop all the way down to 7 Mbps for the download speed. What is going on?
Seasoned Pro
Posts: 576
Thanks: 199
Fixes: 11
Registered: ‎07-06-2022

Re: Issues with full fibre


Are you doing these speed tests using a device connected by ethernet cable to the router, or on a WiFi device?

Ethernet cable gives a far more reliable result, and will enable people to help localise the problem.



Posts: 11,684
Thanks: 5,198
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Registered: ‎30-06-2016

Re: Issues with full fibre

Moderators Note

This topic has been moved from Broadband to Full Fibre

Moderator and Customer
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Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Issues with full fibre

Hey there @gamble12 and sorry for the delay in getting back to you. There are only a few of us on the forums at the minute so we are being stretch out. What's the speed been like since Friday, any better?

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 Will Cutforth
 Plusnet Help Team