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Interleaving turned off?

mikeharry
Dabbler
Posts: 11
Thanks: 2
Registered: ‎22-08-2017

Interleaving turned off?

I've just moved to FTTP and then upgraded after a few days to the 1000 product yesterday.

 

Today I've had an email from Plusnet saying that "We have asked our wholesale broadband suppliers to turn interleaving off at your request".

 

I never made such a request, but in any case thought that interleaving only applied to ADSL/VDSL products? Am I wrong?

 

A couple of points occur to me:-

  • If I'm right about interleaving not applying to full fibre products then why the email?
  • If I'm wrong and interleaving does apply to full fibre, then why is it being switched off without my asking?

 

Any ideas anyone????

3 REPLIES 3
RealAleMadrid
Aspiring Hero
Posts: 2,750
Thanks: 1,422
Fixes: 59
Registered: ‎07-07-2009

Re: Interleaving turned off?

@mikeharry  It's total nonsense from Plusnet there is no such thing on FTTP, the email must have been sent in error, it's probably Plusnet's system throwing out a random email because of your upgrade that bears no relation to reality. 

mikeharry
Dabbler
Posts: 11
Thanks: 2
Registered: ‎22-08-2017

Re: Interleaving turned off?

In addition. the email says that I can turn it back on again via the Broadband Troubleshooter. Can't do that as the troubleshooter asks me to confirm my contact detaiks, then when I press continue it says I must insert my daytime and evening telephone numbers, but provides no box for them so it's impossible!

 

In any case having gone full fibre I no longer have a landline anyway 😂

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Interleaving turned off?

Sorry for the confusion. Seems to have been our systems way of saying that the regrade order had completed.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet