How does it work?

[#1]

Hi, I am switching in a couple of weeks. It says an engineer won't come so how does it work? Obviously I plug in the router they are sending me but it mentions an ONT and using the existing white box on the outside of my home but I don't think I have one.

What doI need to do? Do I need to book an engineer?

[#2]

@DonnaLalek 

Have a look at the following (use the Address version if no phone).

https://www.broadbandchecker.btwholesale.com/#/ADSL

What does it say below the results window about the Full Fibre install.

Brian

[#3]

@DonnaLalek   If there is an ONT it will be inside the house see Openreach ONT

Normally when you order Plusnet would check the ONT is there (as long as it is powered on)...  there may also be a grey CSP box on the outside of your house (but not always.

If you don't have an ONT already installed you will need an engineer to instal the fibre and ONT.  This would normally be arranged when you order by your ISP (Plusnet.)

[#4]

Thank you. I know coverage is decent here. I just don't understand how it can be set up with no engineer especially when I don't have the equipment they said they will utilise to do it

[#5]

Thank you

[#6]

@DonnaLalek 

What exactly does the Checker say about Full Fibre below the results window.

This tells you what equipment OR think you have. Answer this and we can advise on a course of action.

Brian

[#7]

It says there is a ONT with no spare ports so a new one may be ordered

[#8]

Can you post a an image of that page, as an attachment so we can interpret it, please? Obscure personal details.

[#9]

I can't see how to do that sorry. Theres aninfolink for file attachments but I can't find any way to actually attach anything

[#10]

If there is a 'paper clip' image below the reply window, click it and follow the prompts.

[#11]

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@DonnaLalek wrote:
It says there is a ONT with no spare ports so a new one may be ordered

---

Thanks - this is what I was looking for.

It confirms OR think you have an ONT installed. Is it power up with lights visible?

Brian

[#12]

There's no paperclip

[#13]

I'm not at home. The engineer fitted my old broadband and I have never had to look at it. I'll check when I get home, thanks

[#14]

OK, if you are using a mobile device, select the 'desktop' version of the site.

As @bmc says though, it appears you have an ONT installed.

[#15]

Thank you