How do I know when change from FTTC to FTTP is complete?

[#1]

Looking at this the other way, you have a working full fibre broadband service and want to migrate your landline number from the copper line (which it is still active on) to VoIP.

I would ignore the strange fact that the landline is still live on the copper and start the landline migtration.

It doesn't seem likely that porting the (copper) lindline will impact the full fibre broadband service.

[#2]

@markhawkin  As something has gone wrong with this FTTP order, in that the existing PSTN service has not been ceased I would be extremely cautious and not proceed with the phone number migration until the line is ceased.

I believe porting the number in the current state could result in the Plusnet Broadband account being cancelled, including the FTTP connection.

@davec13 Have you contacted customer support for any clue as to what has happened, as you already have a working FTTP service the further visit from Openreach makes no sense at all.🤔

[#3]

As the FTTP was apparently completed and working four weeks ago (!) this would make me nervous. But if the landline number is still working and ringing and making calls on the old copper line, then it certainly feels like the landline number is not in immediate danger of being orphaned and lost to the 30-day limit. It’s still charging its calls somewhere!

Personally, I’d talk to PlusNet tech support right away to get a confirmation that the new broadband-only contract is working as far as PlusNet can see. And maybe see if Friday’s forthcoming Openreach appointment for the OP will finally wrap up loose ends.

But I would agree with you @markhawkin that getting on with migrating the number should not affect anything. Perhaps, at worst, it will cancel a service that PlusNet already thinks it’s closed.

My experience with AAISP was that when I triggered a migration, their supplier still took a few days to complete the move on to A&A’s systems but did it promptly on the date they chose. I think I would push for migration after talking to PlusNet about the current contract.

[#4]

@RealAleMadrid 

You could be right but reactivation of a working FTTP connection SHOULD be reasonably simple.

My greatest concern at this point would be saving the landline number hence the suggestion of starting the port. 

[#5]

I'm with @RealAleMadrid here, the FTTP order clearly hasn't fully completed. As such, the Plusnet account will still be linked to the previous FTTC service. Attempting to port the phone number will very likely close the Plusnet account.

Yes, restarting the FTTP service shouldn't normally take very long , but with it currently in this 'limbo' state , I wouldn't be so sure. In any case it would need a new Plusnet account.

[#6]

A brief update:

Openreach engineer attended as scheduled on Friday 24/6, and inspected installation and declared it complete.

Email received from Plusnet on Saturday 25/6 confirmed that broadband product change was complete.

Email received from Plusnet on Monday 27/6 closing question originally raised on this issue.

However, copper landline from pole still in place, and phone still has a dialtone,  and as of today (Monday):

-- any attempt to phone the number now gets the response "You have dialled an incorrect number..."

-- dialling 17070 (thanks @pvmb) from landline reports an entirely different number from the normal one.

I have therefore concluded that the change is now effectively complete and contracted with Voipfone to port my number to their service with completion expected by Friday 31/7.  Considering this all started on 19/6, I am not entirely convinced that this will complete sucessfully !!!

[#7]

Your experience with the landline number matches my parents when I helped them with this.   In their case the ISP was BT and the number was moving to BT digital voice.

On the 'go-live' day after FTTP was installed the Digital voice service was up and running immediately with their old number.

The copper landline did however still have dial-tone and 17070 reported a totally different number, exactly as you report.   It was not possible to make a call from the copper landline nor would it receive a call to that temporary number.  It stayed like this for around 3 weeks after which it went completely dead.  At that point I contacted Openreach via this form Relocate Openreach equipment to have the overhead copper drop-wire removed.

This was done about a week later and was free of charge.

[#8]

Number port completed today as expected.  However, I do not understand why it takes several days to port a landline number when a mobile number can usually be ported in one day.  I realise that it is a completely different process, but 5+ days is a long time for people who may rely on their landline. 

BTW, this is not a criticism of Voipfone who ported my number.  I was in fact very impressed by how smooth their voip service setup was. I bought an HT801 ATA from them to connect my BT Premium cordless phone system into, and all I had to do was plug in all the cables.  The HT801 automatically connected, updated,  and configured itself and I didn't need to mess about configuring it myself (which can be a real pain as I have found from past experience with voip systems!).

One final point - I now need to add an additional cordless handset to my BT Premium system, but nobody seems to sell these any more.  As it's GAP compatible, does anybody know (no guesses, please) any additional handsets that would work with this system?  It doesn't have to provide the full set of Premium system facilities, just basic call and answer.

[#9]

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@davec13 wrote:

... I do not understand why it takes several days to port a landline number when a mobile number can usually be ported in one day.  I realise that it is a completely different process, but 5+ days is a long time for people who may rely on their landline. 

Nearly all that delay is down to Plusnet's systems were never designed for this scenario, and the delay is how long it takes for your Plusnet account to be updated to confirm that your associated broadband change has entirely completed BEFORE you can initiate the migration to VoIP without the possibility of early removal of your phone service accidentally triggering the closure of your Plusnet account - especially if there are delays with the new broadband installation.

When I changed my broadband and separate phone supplier, to a new provider to take both and port the phone to VoIP, because the new supplier had control of both the ongoing broadband and VoIP, my 'phone downtime' was about 5 minutes for outgoing calls, and something like less than half an hour for incoming calls. So it can be done with almost no downtime.

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@davec13 wrote:

I now need to add an additional cordless handset to my BT Premium system, but nobody seems to sell these any more. 

There are some used handset and chargers on eBay - here

GreenBox Shop have "as good a new" handsets here, and the charging base here

or you could buy a complete new three handset system from Currys here, or Amazon here, or Amazon 'renewed' here