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Fibre drops connection same time each day

SaintG3
Newbie
Posts: 3
Registered: a week ago

Fibre drops connection same time each day

My fibre worked perfectly for two months but for the last 10 days stops working between 20.00 - 21.00 for around 2 hrs. Anyone else have this problem? Any idea what it can be?
5 REPLIES 5
jab1
The Full Monty
Posts: 24,170
Thanks: 8,596
Fixes: 366
Registered: ‎24-02-2012

Re: Fibre drops connection same time each day

That sounds strange for a FF connection, @SaintG3 . Any clues in the event log? Do any of the lights on either the Hub or the ONT  change at the time?

John
SaintG3
Newbie
Posts: 3
Registered: a week ago

Re: Fibre drops connection same time each day

Hi, the ONT goes red in the middle light,
jab1
The Full Monty
Posts: 24,170
Thanks: 8,596
Fixes: 366
Registered: ‎24-02-2012

Re: Fibre drops connection same time each day

Solid or flashing? In either case, this is a problem in the fibre network which you need to refer back to Openreach via Plusnet.

John
SaintG3
Newbie
Posts: 3
Registered: a week ago

Re: Fibre drops connection same time each day

Solid red light. Openreach have come out but it work ok through the day only at night it drops at the times mentioned they can’t find ant faults
jab1
The Full Monty
Posts: 24,170
Thanks: 8,596
Fixes: 366
Registered: ‎24-02-2012

Re: Fibre drops connection same time each day

Go back to PN and ask them to get OR to check again - they (OR) should be able to check the network logs.

John