Fibre Property Issue?

[#1]

@bobthegod 

The results you posted said you were on an overhead feed. As such something like one of these should be attached to the top of the pole.

These are Connectorized Block Terminals (CBT). From here a new fibre optical cable is run to your property - they may or may not remove the old copper wire. The fibre is brought down to gound level to a Customer Splice Point (CSP) - a box usually, but not always, attached externally.

Inside the property they drill a new entry point but have been known to use the old copper entry point where an Optical Network Terminal (ONT) is attached to the wall. A fibre cable is run out to the CSP where it's joined to the incoming cable. The ONT needs to be near a power source. It's been known that the ONT is positioned in a first floor room and even occasionally in the loft. https://support.aa.net.uk/Openreach_FTTP_ONT 

There is a bit of leeway where the CSP and ONT are situated - you talk to the installer on the day. Your router is attaced to the ONT via ethernet cable so can go where ever you're happy to run said cable.

The end story is the fibre optic cable goes nowhere near the old copper network - it may not even go to your local Exchange unless it is one of the thousand or so main Exchanges.

Brian

[#2]

Appreciate this Brian, thanks for more clarification

[#3]

I'm a bit curious about the cost of £300-400 to fix a phone/broadband fault, and a bit suspicious of the fault being with the "property".

A customer wouldn't usually have to pay for a fault to be fixed.

However, as the service is provided via an overhead line, then there could be a problem with attaching the wire/fibre to the property - for example if the fascia boards were rotten - and the property owner would have to pay the bill for fixing that (although it is unlikely to be the telecoms provider that does that). If it is a problem with the property rather than the previous broadband, then it could well affect FTTP unless the problem has been fixed in the intervening years.

[#4]

As the 'problem' isn't defined - who knows?

[#5]

@jab1 you are right that we don't know what the problem was, but it is described as a "property" problem that would cost £300-400 to fix.

Have you ever heard of a broadband problem with any provider that the customer is expected to pay to fix?

There can be ECCs for new connections, but I've never heard of a charge to fix an existing broadband connection.

[#6]

@corringham It was with SKY - see post  #3 - in 2018, and back then they were notorious for finding problems which would 'cost the householder'  - I know, they tried conning a sister of mine.

No,  I haven't heard of a reputable ISP  making that kind of demand, and anyhow, how would an 'engineer' know how much it would cost?

I get the feeling this is a pointless discussion, though.

[#7]

One of the advantages of moving from copper to full fibre is the increase in reliability. Our old copper line was noisy and broadband was poor. Transferring to FTTP was the best thing we did and that’s not just the speed increase which was nice anyway.