Fibre Property Issue?

[#1]

Hi, I haven’t had broadband at my property since around 2017–2018. Back then, the connection stopped working, and an engineer said it would cost £300–£400 to fix, so I never went ahead with it.

Now I’m looking to get fibre broadband again (preferably 150–500 Mbps), and I’m unsure if I currently have an active phone line or fibre installed. I fear I don't want to pay anything extra for installation (especially that hefty of an amount of money).

Anyone have any ideas? Thanks.

[#2]

@bobthegod Welcome to the forum. What was the issue with the original (presumably ADSL) service?

Full Fibre (FTTP) is a completely different technology, and may not have the same problem, but that is difficult to say without further detail.

[#3]

Thanks for welcoming me, hope you're having a good day! I'm not entirely sure as it's been a few years and I don't entirely remember but I was using Sky Broadband at the time, suddenly connection drops happened and then it just stopped working entirely and then when the engineer came all I remember was it was going to take £300-£400 to fix the issue.

What do you think the best way going about this is as I don't want to just enter a broadband contract to then not be able to use it without paying a hefty amount of money for a fix?

[#4]

First things first - can you post a screenshot of the result from this site: https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome , obscuring your address, but including the narrative at the foot?

[#5]

No problem, is this what I need to screenshot

[#6]

That says you can get FTTP, but we need to see the narrative at the foot as well.

[#7]

Sorry not too tech savvy, is this the foot?

[#8 · Accepted solution]

Thanks. That idicates that you should have no issues getting FTTP - in fact it looks your only option, and as it is delivered over completely different wires and technology, I doubt your previous problem will affect it.

[#9]

Thank you for your help have a good rest of your day, hope all goes to plan.

[#10]

No problem - that is what some of us are here for.

[#11]

Sorry to reply this too late, I shouldn't have any problems right as I also just remembered the engineer (few years ago) said there was a fault/issue with the property? Or is that old news since it's all FTTP now?

Sorry for the late question

[#12]

Did he say what the fault was,  or where it was? Otherwise, that statement is a tad pointless.

[#13]

He didn't specify what the fault was he just said there was a fault/issue, that's all

[#14]

OK - dead helpful, not. However, as FTTP is over a different technology, it mat not matter. To be honest, all you can do is get it installed and make sure the installer checks you have a working connection before he leaves.

[#15]

No problem, thanks for the help and sorry for disturbing! Hope you have a good rest of your weekend.