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FTTP Upgrade

FIXED
jamsey66
Grafter
Posts: 43
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Registered: ‎14-02-2014

Re: FTTP Upgrade

Ive been told by a friend who has FTTP 500 that I can have 500 for a trial run of 14 days and if I decide that it is not for me I can revert back to 300, is this possible

TIA

James

Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: FTTP Upgrade

We don't offer a trial, but there is a 14 day cooling off period which begins from the day after you place an order with us. It's a period of time you can use to go back onto a previous agreement if you wanted to. So while you wouldn't get 14 days to 'trial' the service, depending when the upgrade completes, which is normally next day, you should still get some time. 

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 Anoush Mortazavi
 Plusnet Help Team
jamsey66
Grafter
Posts: 43
Thanks: 17
Registered: ‎14-02-2014

Re: FTTP Upgrade

I thought as much thanks for the info

jamsey66
Grafter
Posts: 43
Thanks: 17
Registered: ‎14-02-2014

Re: FTTP Upgrade

Gandalf,

Ok ive decided to go for the 500m 🙄 its a round number 😂, is that something you can do or shall I phone on mon

Regards

 

James

SammyM
Plusnet Help Team
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Registered: ‎22-01-2018

Re: FTTP Upgrade

You would need to call our customer options team @jamsey66 on 0800 013 2632 and they can sort that for you. 

 

Please get back to me if you need any further help Smiley

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 SammyM - Sheffield Team
 Plusnet Help Team
jamsey66
Grafter
Posts: 43
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Registered: ‎14-02-2014

Re: FTTP Upgrade

Hi Sammy

Did it this morning should be up and running tomorrow

Thanks for the reply

James

SammyM
Plusnet Help Team
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Re: FTTP Upgrade

That is fantastic news Cheesy 

 

Have ha lovely Sunday. 

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 SammyM - Sheffield Team
 Plusnet Help Team
jamsey66
Grafter
Posts: 43
Thanks: 17
Registered: ‎14-02-2014

Re: FTTP Upgrade

Hi Sammy

Just checked, hasn't gone live yet, ill check later this evening

James

Gandalf
Plusnet Help Team
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Re: FTTP Upgrade

Hi James,

The upgrade order's still going through the supplier systems so hopefully at some point tonight you'll have faster speeds. Smiley

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 Anoush Mortazavi
 Plusnet Help Team
jamsey66
Grafter
Posts: 43
Thanks: 17
Registered: ‎14-02-2014

Re: FTTP Upgrade

Thanks

jamsey66
Grafter
Posts: 43
Thanks: 17
Registered: ‎14-02-2014

Re: FTTP Upgrade

Hi, Had this email this morning, I didn't request this and I thought interleaving was kept on with FTTP and only turned off with ADSL+ connections

Regards

James

 

We have asked our wholesale broadband suppliers to turn interleaving off at your request.

The stability of your service may suffer as a result of turning interleaving off. If you have problems and want to turn interleaving back on, you will need to use the Broadband Fault Checker.

Interleaving usually takes 24 hours to turn off, but can take up to 5 days to take effect.
 
Kind regards,

Plusnet Customer Support
www.plus.net
Teece
Rising Star
Posts: 83
Thanks: 17
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Registered: ‎08-04-2008

Re: FTTP Upgrade

Interleaving ONLY applies to copper phone lines, so it's irrelevant for FTTP. 

Althouth the BT site says it can't be turned off for Fibre - so worth asking...

Gandalf
Plusnet Help Team
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Re: FTTP Upgrade

As far as I'm aware interleaving isn't a thing for FTTP, but as there's no way we can turn it on or off for an FTTP connection, I'd ignore the email. Interestingly our systems sent the email at the precise time the order completed with our suppliers.

It's likely our systems way of saying the order's completed. I'll flag it up in case it's a regular thing as it may cause confusion.

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 Anoush Mortazavi
 Plusnet Help Team
jamsey66
Grafter
Posts: 43
Thanks: 17
Registered: ‎14-02-2014

Re: FTTP Upgrade

Thanks for that makes sense, just did speed test results below, I assume speed will increase after a couple of days

 

Screenshot 2022-06-28 at 10.09.jpg

Gandalf
Plusnet Help Team
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Re: FTTP Upgrade

Fix

The account change hasn't completed yet so yeah I'd wait to see what your speed looks like tonight or tomorrow morning. 

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 Anoush Mortazavi
 Plusnet Help Team