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Email after upgrading

JIP
Dabbler
Posts: 13
Registered: ‎30-07-2007

Email after upgrading

I am looking at upgrading from ADSL broadband to full fibre,

 

But want to be sure I can still continue using Plusnet email service.

 

Spoke to someone on helpline who said they would email me such confirmation - but nothing.

 

So, can I still use Plusnet email if I upgrade to full fibre?

 

John

 

 

9 REPLIES 9
bmc
Hero
Posts: 3,741
Thanks: 1,310
Fixes: 59
Registered: ‎28-02-2017

Re: Email after upgrading

@JIP 

E-mail and any other add ons you have are unaffected by upgrading to Full Fibre.

 

However, you lose your landline and number.

 

Brian

JIP
Dabbler
Posts: 13
Registered: ‎30-07-2007

Re: Email after upgrading

Thanks - was aware of losing landline, but need to hang onto email stuff for now.

 

Would really like some official confirmation before switching.

 

John

bmc
Hero
Posts: 3,741
Thanks: 1,310
Fixes: 59
Registered: ‎28-02-2017

Re: Email after upgrading

@JIP 

It's been pretty clear on many threads that it's either e-mail or phone number.

 

For the number, you sign up as a new customer, select keep phone number and then port your number out asap after FTTP is up and running.

 

As for e-mail, PN no longer offer it to new customers or those who depart. There was rumours early this year that PN plan to close their e-mails full stop.

 

Just to-day, there was news that PN have stopped offering business accounts and will shutter exisitng onew in a years time.

 

Brian

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
Thanks: 606
Fixes: 110
Registered: ‎27-11-2020

Re: Email after upgrading

Hey there @jlp and thank you for raising this query Smiley @bmc is right and it won't be affected as all we are doing is upgrading the account. Let me know if you have any other queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
JIP
Dabbler
Posts: 13
Registered: ‎30-07-2007

Re: Email after upgrading

Thanks for the reply

 

I also raised a ticket with similar enquiry - and have received a very ambiguous reply

 

Was told that Webmail SHOULD be continued, not WILL be continued. I have since asked for definite confirmation, not "Should be" and await reply.

 

They also referenced that WEBMAIL should be continued, but I never asked about WEBMAIL

 

I want to know that the email service I use - using an email client (Outlook365) that uses Plusnet incoming and outgoing servers - mail.plus.net and relay.plus.net will DEFINITELY be available if I switch to FullFibre.

 

Been with Plusnet for years, but no longer trusting the ambiguity in their replies. Seem to be dodging a straight answer.

 

 

 

 

 

 

jab1
Legend
Posts: 18,553
Thanks: 6,043
Fixes: 280
Registered: ‎24-02-2012

Re: Email after upgrading

@JIP IF you are merely UPGRADING an existing account from FTTC to FTTP, then the mail service you already have and use WILL continue, unless and until Plusnet make a decision to remove the mail service altogether - was has been hinted at to be a possibility.

John
JIP
Dabbler
Posts: 13
Registered: ‎30-07-2007

Re: Email after upgrading

Thanks for the reply. I now await a response to my updated ticket to get that officially.

But it seems likely that the whole email service is going to be dropped eventually.

If so, I would for the first time in years look at alternatives to Plusnet as a provider. 

 

All of my contacts (a lot of them) have my Plusnet email address as the route to communicate with me.

So sad to watch 

John

 

 

 

jab1
Legend
Posts: 18,553
Thanks: 6,043
Fixes: 280
Registered: ‎24-02-2012

Re: Email after upgrading

No problem, but that is the situation - at the moment, so long as you are merely upgrading, all ancillary services remain as they are/were. We don't know, and those who reply to you won't know, what the future 'look' of Plusnet is going to be - that is in the hands of higher management.

Many other ISPs don't offer a 'free' email service as standard - mine for instance, while they still do, have indicated that they are likely to withdraw it, or make it chargeable. 99% of my contacts have a PN contact address for me, although I will be moving those I wish to keep to my current provider in the New Year, merely so I can do it in a controlled manner over an extended period, rather than having to 'rush' the transfer.

John
JIP
Dabbler
Posts: 13
Registered: ‎30-07-2007

Re: Email after upgrading

Thanks again - your plans fit what I am starting to think - begin to arrange something else for email - jump before pushed.

 

But once I've done that I no longer feel a need to stay with Plusnet. So will be looking at other options for first time in years.

 

John