Email after upgrading
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Email after upgrading
23-11-2022 4:43 PM
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I am looking at upgrading from ADSL broadband to full fibre,
But want to be sure I can still continue using Plusnet email service.
Spoke to someone on helpline who said they would email me such confirmation - but nothing.
So, can I still use Plusnet email if I upgrade to full fibre?
John
Re: Email after upgrading
23-11-2022 4:46 PM
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E-mail and any other add ons you have are unaffected by upgrading to Full Fibre.
However, you lose your landline and number.
Brian
Re: Email after upgrading
23-11-2022 4:56 PM
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Thanks - was aware of losing landline, but need to hang onto email stuff for now.
Would really like some official confirmation before switching.
John
Re: Email after upgrading
23-11-2022 9:04 PM
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It's been pretty clear on many threads that it's either e-mail or phone number.
For the number, you sign up as a new customer, select keep phone number and then port your number out asap after FTTP is up and running.
As for e-mail, PN no longer offer it to new customers or those who depart. There was rumours early this year that PN plan to close their e-mails full stop.
Just to-day, there was news that PN have stopped offering business accounts and will shutter exisitng onew in a years time.
Brian
Re: Email after upgrading
26-11-2022 4:38 PM
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Hey there @jlp and thank you for raising this query @bmc is right and it won't be affected as all we are doing is upgrading the account. Let me know if you have any other queries.
Re: Email after upgrading
26-11-2022 5:09 PM
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Thanks for the reply
I also raised a ticket with similar enquiry - and have received a very ambiguous reply
Was told that Webmail SHOULD be continued, not WILL be continued. I have since asked for definite confirmation, not "Should be" and await reply.
They also referenced that WEBMAIL should be continued, but I never asked about WEBMAIL
I want to know that the email service I use - using an email client (Outlook365) that uses Plusnet incoming and outgoing servers - mail.plus.net and relay.plus.net will DEFINITELY be available if I switch to FullFibre.
Been with Plusnet for years, but no longer trusting the ambiguity in their replies. Seem to be dodging a straight answer.
Re: Email after upgrading
26-11-2022 5:15 PM
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@JIP IF you are merely UPGRADING an existing account from FTTC to FTTP, then the mail service you already have and use WILL continue, unless and until Plusnet make a decision to remove the mail service altogether - was has been hinted at to be a possibility.
Re: Email after upgrading
26-11-2022 8:01 PM
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Thanks for the reply. I now await a response to my updated ticket to get that officially.
But it seems likely that the whole email service is going to be dropped eventually.
If so, I would for the first time in years look at alternatives to Plusnet as a provider.
All of my contacts (a lot of them) have my Plusnet email address as the route to communicate with me.
So sad to watch
John
Re: Email after upgrading
26-11-2022 8:15 PM
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No problem, but that is the situation - at the moment, so long as you are merely upgrading, all ancillary services remain as they are/were. We don't know, and those who reply to you won't know, what the future 'look' of Plusnet is going to be - that is in the hands of higher management.
Many other ISPs don't offer a 'free' email service as standard - mine for instance, while they still do, have indicated that they are likely to withdraw it, or make it chargeable. 99% of my contacts have a PN contact address for me, although I will be moving those I wish to keep to my current provider in the New Year, merely so I can do it in a controlled manner over an extended period, rather than having to 'rush' the transfer.
Re: Email after upgrading
26-11-2022 8:27 PM
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Thanks again - your plans fit what I am starting to think - begin to arrange something else for email - jump before pushed.
But once I've done that I no longer feel a need to stay with Plusnet. So will be looking at other options for first time in years.
John
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