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Connection issues

Emmzzy978
Newbie
Posts: 1
Registered: ‎11-04-2023

Connection issues

‎11-04-2023 9:14 AM

Hi can anyone help so I’ve just gone active with plusnet, my PON light is full stable green on my open reach box, my plusnet router is lit up blue yet when I try to connect any of my devices it come up with either a page saying you don’t have permission to view this directory or page or error sevice status, I’ve got a very angry teenager and 9yr old because they cannot access these consoles phones etc. thanks
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MisterW
Superuser
Superuser
Posts: 15,529
Thanks: 6,016
Fixes: 425
Registered: ‎30-07-2007

Re: Connection issues

‎11-04-2023 9:24 AM

If your installation has literally only just been completed, then its possible the OPenreach havent closed the order off yet and thus Plusnet wont have activated your account. Have you received notification that your account is active ?

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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dvorak
Moderator
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Posts: 29,656
Thanks: 6,668
Fixes: 1,485
Registered: ‎11-01-2008

Re: Connection issues

‎11-04-2023 10:23 AM


Moderators Note


This topic has been moved from Broadband to Full Fibre

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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