BT Modem Reliability
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- Re: BT Modem Reliability
Re: BT Modem Reliability
13-04-2011 10:20 AM
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Currently a call logged with Plus.net for this, going to try a mates tonight to see its the problem
Re: BT Modem Reliability
15-04-2011 5:52 PM
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BT engineer installed FTTC yesterday. My modem since lunchtime today has been continually trying to sync, the DSL light just flashes. Tried turning it off for 15 minutes and back on.
The modems seems slightly hot but it doesn't seem too serious.
Re: BT Modem Reliability
16-04-2011 4:17 PM
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Will any other modem work with the connection?
I've tried leaving the modem off overnight and it still isn't connecting.
Re: BT Modem Reliability
18-04-2011 9:33 AM
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To report this can you raise a fault here https://portal.plus.net/apps/kbdfaults. To be honest this could be a fault with the service rather than a fault with the modem.
Re: BT Modem Reliability
18-04-2011 9:52 AM
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Quote from: _Adam_Walker_ Hi Vistrix,
To report this can you raise a fault here https://portal.plus.net/apps/kbdfaults. To be honest this could be a fault with the service rather than a fault with the modem.
I did ring Plusnet on Friday and someone created a support ticket for me and said the line would be checked within 72 hours (havent heard anything back yet - I'm assuming the weekend didn't count).
Should I do that troubleshooting wizard also?
Re: BT Modem Reliability
18-04-2011 4:39 PM
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I had a short chat with him about it and he'd replaced 2 already that morning but has told me that mine is now the revised edition with a change in power consumption and updated firmware. Fingers crossed it sorts the problem out.
Apparently they tested the old modems and the current fluctuates all over the place.
Re: BT Modem Reliability
18-04-2011 5:19 PM
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Re: BT Modem Reliability
18-04-2011 7:05 PM
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v100r001c01b028sp10
It's 12V and 0.7A (I don't know if this is any different)
Re: BT Modem Reliability
20-04-2011 1:48 PM
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Re: BT Modem Reliability
20-04-2011 1:58 PM
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Re: BT Modem Reliability
20-04-2011 2:23 PM
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Quote from: _Adam_Walker_ There's no external way to tell which firmware version is on the modems I'm afraid. We're assuming that the units are being flashed in bulk before being installed as replacements. I
Is that because the firmware might not match the label on the box ? I have two separate FTTC modems for the 2 lines into my house, both have firmware labels. They have different firmware versions according to the labels on the bottom of the modems.
Re: BT Modem Reliability
20-04-2011 2:38 PM
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Quote from: Euge No idea, my firmware version is:
v100r001c01b028sp10
It's 12V and 0.7A (I don't know if this is any different)
Just looked at the firmware codes on the back of my modems:
The firmware code for the older modem which has never been replaced ends with sp07, the newer modem, a replacement for 2 older modems ends with sp10, the same as your code.
I guess that sp stands for "service pack". Newer modems are shipping with a more recent service pack. It probably worth getting people to note which version is being swapped out and the code on their new modem.
Re: BT Modem Reliability
20-04-2011 3:55 PM
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Re: BT Modem Reliability
21-04-2011 10:08 AM
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It's worth noting, from the BT specification (SIN498)
"There will be occasional firmware upgrades which will involve reasonable
volumes of traffic (M bytes). Openreach will report to CPs when these are
possible."
So firmware could have been upgraded remotely...
Re: BT Modem Reliability
26-04-2011 9:15 AM
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