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Annual Price Increase for Full Fibre

FIXED
Richchad
Rising Star
Posts: 508
Thanks: 25
Registered: ‎30-07-2007

Annual Price Increase for Full Fibre

I have just had notification that full fibre is now available for my location and have been offered various speeds and prices.

I am at present on FTTC and the annual price increase is £3pm, why is the annual increase for FF £4pm when I am an existing customer?

I thought the £4pm increase was for new customers signing up.

 

4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 19,277
Thanks: 8,401
Fixes: 554
Registered: ‎30-07-2007

Re: Annual Price Increase for Full Fibre

The £4 increase is for new contracts 

irrespective of whether you're a new or existing customer

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Richchad
Rising Star
Posts: 508
Thanks: 25
Registered: ‎30-07-2007

Re: Annual Price Increase for Full Fibre

Thanks for your reply, so in that case does that mean when my current contract ends and I start a new contract will the £4 charge apply even if it is still FTTC?

Dan_the_Van
Superuser
Superuser
Posts: 4,596
Thanks: 2,898
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Registered: ‎25-06-2007

Re: Annual Price Increase for Full Fibre

Fix

@Richchad 

This link will hopefully explain https://www.plus.net/help/legal/about-annual-price-changes/ 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MisterW
Superuser
Superuser
Posts: 19,277
Thanks: 8,401
Fixes: 554
Registered: ‎30-07-2007

Re: Annual Price Increase for Full Fibre

@Richchad 

Thanks for your reply, so in that case does that mean when my current contract ends and I start a new contract will the £4 charge apply even if it is still FTTC?

as per @Dan_the_Van s link, Yes!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.