80/20 FTTC Trial Open

[#1]

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Good news for those on ADSL2+ but not so good at the moment for 80Mb FTTC, how are we supposed to cope with sub-40 Mb speeds?

Its a trial We'll  keep doing our best to correct profiles in the meantime until the root cause is fixed though.

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I'm not getting delta reports and if not should I be worried?

Nope it doesn't mean DR's aren't being generated for your line, don't forget that the nature of this issue means that not all of you will be affected.

FYI @jamesanstee and @Estragon I've changed both of your profiles back to 20mb. I'll keep an eye out for posts from anyone else today.
Adam

[#2]

Quote from: _Adam_Walker_

Its a trial We'll  keep doing our best to correct profiles in the meantime until the root cause is fixed though.

Exactly! Worse comes to worse, we connect at 40/10, which is what anyone should normally expect on PN fibre.
Feedback
1) When does PN expect to release an 80/20 product? The reason I ask is that a friend has choosen BT as their fibre provider just because BT advertised and offered an 80/20 product. Surely PN are loosing potential custom?
2) I've only been on the trial less than a week but the 120GB usage cap is restricting to say the least on 80/20. A couple of speedtest's easily burns 1GB.

[#3]

Thanks Adam  :).

[#4]

Quote from: Gerry

As mine has stayed at 20Mb throughout this episode, does that mean I'm not getting delta reports and if not should I be worried? If receiving (or whatever the terminology is) a delta report means I go back to a 40Mb profile then I'll do without them thank you very much.

A delta report is generated by BT Wholesale when your connection speed changes, hence your IP Profile. Why some people are getting a profile change when they haven't re-sync'ed I don't know at the moment.

[#5]

Or why some people's speed doesn't drop when they do re-sync, which I have done once or twice over the last week or so (my reasons, not theirs).
Gerry.

[#6]

Hi All
I have seen a significant slow down recently and noticed this thread.  I have checked and my IP profile is showing 40MB and I understand it should be 20MB.
Any chance someone could take a look at it for me?  I will raise a ticket too.
Thanks
Tony

[#7]

Thanks guys,
@ant3321 I've just done your profile, FYI ALL feel free to post if you need your profile changing, you don't need to raise a ticket I will do my best to get to these posts as soon as I can.

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1) When does PN expect to release an 80/20 product? The reason I ask is that a friend has choosen BT as their fibre provider just because BT advertised and offered an 80/20 product. Surely PN are loosing potential custom?

As I've eluded to before we're unable to state that at present. I'll let you know as soon as we have some information about that for you.
Adam

[#8]

Hi Adam,
I'm experiencing some low speeds - can you check my profile please?
Cheers

[#9]

Quote from: Matt

@conorandlucy and willm888 - your profiles have been changed to 20000 as requested, hope that sorts things. @Dav0 and geoff05 - yours had already been changed to 20000 when I came to have a look. Hope that helps, cheers.

Matt,
Just to say thanks for making the change and all is back to normal again!
Conor

[#10]

UPDATE user_profiles SET line_speed=20 WHERE 80_20_trial_flag='Y'

Job done!

[#11]

I think my profile needs changing, my speeds appear to have been capped at 40mb!

[#12]

Hi My profile has also reverted back to 40Mbps, I've raised ticket 57723306.  Could you reset back to the unlimited profile?
Thanks
Rob.

[#13]

Me too!!!! If you would like to take a look Adam   Thanks
dick:quote

[#14]

Hi Adam,
My profile is set at 40 it should be 20

[#15]

Quote from: KevinG

UPDATE user_profiles SET line_speed=20 WHERE 80_20_trial_flag='Y'

Ah if only it was that easy! The linerate script runs multiple times a day so will just reset it back even we could do that.