Phone Line cancellation request
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Phone Line cancellation request
27-04-2019 12:21 PM
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Hi folks, please can you cancel my voice line? Pretty sure I'm near the end of my 18 month contract.
Please advise.
Regards
Re: Phone Line cancellation request
27-04-2019 4:53 PM
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Hey @leehowarth,
To cancel your service/s you would need to call our Customer Options team on 0800 013 2632 as we are unable to process this via our community forums/social media channels and live chat services. You can reach this department during the below hours:
Monday - Friday: 8:00 - 20:00
Saturday: 9:00 - 19:00
Sunday: 9:00 - 18:00
Thanks.
Re: Phone Line cancellation request
27-04-2019 5:17 PM
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Usually when I call I'm told I can't be helped over the phone as I've got fttp, I've noticed other fttp customers have had to also arrange this via this forum.
I want to keep the broadband and wouldn't want that to be inadvertently cancelled.
Re: Phone Line cancellation request
27-04-2019 5:32 PM
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Because if is a trial the Accounts department has been known to terminate a service when a phone line is cancelled on the grounds that no phone line - no internet.
The recommended way has always been to post on here to get the attention of a FTTP trained member of staff who create a support ticket to action the request. The customer is required to respond to the ticket to confirm the request officially.
Brian
Re: Phone Line cancellation request
27-04-2019 7:54 PM
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Re: Phone Line cancellation request
28-04-2019 2:47 PM
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@leehowarth, I'll pass this on to one of my FTTP trained colleagues to pick this up tomorrow.
Re: Phone Line cancellation request
29-04-2019 10:49 AM
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Hello @leehowarth,
Thanks for getting in touch and sorry for the confusion there. I would be happy to arrange this for you, however I would need your permission noted on the account.
Please can you reply to the ticket here, and notify me here so that I can get this arranged as soon as possible.
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