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Phone Line cancellation request

leehowarth
Grafter
Posts: 77
Thanks: 4
Registered: ‎01-08-2010

Phone Line cancellation request

Hi folks, please can you cancel my voice line? Pretty sure I'm near the end of my 18 month contract. 

Please advise.

 

Regards

6 REPLIES 6
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Phone Line cancellation request

Hey @leehowarth,

 

To cancel your service/s you would need to call our Customer Options team on 0800 013 2632 as we are unable to process this via our community forums/social media channels and live chat services. You can reach this department during the below hours:

 

Monday - Friday: 8:00 - 20:00

Saturday: 9:00 - 19:00

Sunday: 9:00 - 18:00

 

Thanks.

leehowarth
Grafter
Posts: 77
Thanks: 4
Registered: ‎01-08-2010

Re: Phone Line cancellation request

Usually when I call I'm told I can't be helped over the phone as I've got fttp, I've noticed other fttp customers have had to also arrange this via this forum.

I want to keep the broadband and wouldn't want that to be inadvertently cancelled.

 

bmc
Hero
Posts: 3,446
Thanks: 1,160
Fixes: 52
Registered: ‎28-02-2017

Re: Phone Line cancellation request

@Mads  @leehowarth 

Because if is a trial the Accounts department has been known to terminate a service when a phone line is cancelled on the grounds that no phone line - no internet.

 

The recommended way has always been to post on here to get the attention of a FTTP trained member of staff who create a support ticket to action the request. The customer is required to respond to the ticket to confirm the request officially.

 

Brian

leehowarth
Grafter
Posts: 77
Thanks: 4
Registered: ‎01-08-2010

Re: Phone Line cancellation request

Thanks Brian, I thought that was the case. I'll wait for one of the fttp guys to respond.
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Phone Line cancellation request

@leehowarth, I'll pass this on to one of my FTTP trained colleagues to pick this up tomorrow.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 437
Fixes: 99
Registered: ‎22-01-2018

Re: Phone Line cancellation request

Hello @leehowarth,

 

Thanks for getting in touch and sorry for the confusion there. I would be happy to arrange this for you, however I would need your permission noted on the account.

 

Please can you reply to the ticket here, and notify me here so that I can get this arranged as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team